Overnight Valet Attendant - The Stoneleigh, Autograph Collection

Towne Park•Dallas, TX

6d•Onsite

About The Position

The Guest Service Associate provides attentive, friendly, and efficient hospitality services to hotel guests. The role parks and retrieves guest vehicles safely and promptly, assists with luggage and bell services, and helps guests with directions, transportation, reservations, facility amenities, and other inquiries. The associate explains parking rates and retrieval procedures, manages vehicle keys and claim checks, maintains accurate valet records, and calculates and collects parking revenue when needed. Work is primarily outdoors and may involve exposure to extreme heat and cold.

Requirements

High school diploma or GED.
Valid driver's license for the state of employment, or within a commutable distance from that state, as applicable.
One month of related experience and/or training, or an equivalent combination of education and experience.
Knowledge of principles and processes for providing customer and personal services.
Ability to read and write standard English, understand simple instructions and correspondence, and write simple correspondence.
Ability to present information effectively in one-on-one and small-group settings.
Ability to perform basic arithmetic, including operations with three-digit numbers and American currency.
Ability to understand 24-hour and military time systems and rates applicable to time passed.
Ability to perform parallel parking.

Nice To Haves

Ability to operate a manual transmission.

Responsibilities

Maintain a pleasant, friendly, and professional demeanor with guests, co-workers, and clients; greet guests promptly and use guest last names.
Welcome guests using the salutation of the day, follow Towne Park phone etiquette, and remain in designated areas when not completing tasks.
Park and retrieve vehicles slowly and cautiously; assist with bell services and luggage storage, and open vehicle and hotel doors for guests.
Assist guests with directions, taxis, reservations, and other inquiries; provide information about facility outlets, meeting rooms, amenities, and local attractions.
Deliver messages, items, and guest amenities as requested, and shuttle guests to location-approved destinations.
Explain parking rates and vehicle retrieval procedures to guests upon arrival.
Issue claim checks after receiving vehicle keys and collect claim checks before returning keys.
Complete and maintain valet ticket information, including key tags, guest folios, vehicle locations, damage surveys, and claim-check receipts; record the vehicle location on key tags.
Calculate and collect revenue for vehicles when needed.