Overnight Valet Attendant - Pendry Baltimore

Towne Park•Baltimore, MD

25d•Onsite

About The Position

Towne Park is hiring an Overnight Valet Attendant for Pendry Baltimore. The role provides guest service and support for valet and parking operations, including greeting guests, answering questions, handling parking revenue and records, operating parking equipment, and maintaining vehicle keys and claim checks. The position pays $17 per hour plus tips. The scheduled shift is Saturday night from 11 p.m. to 7 a.m. The work is primarily outdoors, potentially for the entire shift, and may involve exposure to extreme heat and cold. Travel of up to 5% may be required. The employee follows established procedures and specific operational instructions, with work checked or verified frequently.

Requirements

High school diploma or GED.
Pass a criminal background check and drug screen.
One to three months of related customer service experience and/or training; or an equivalent combination of education and experience if the candidate does not have a high school diploma or GED.
Read and understand 24-hour and military time systems and rates applicable to elapsed time.
Read and write standard English; comprehend simple instructions, correspondence, and memos; write simple correspondence; and present information effectively in one-on-one and small-group settings.
Perform basic arithmetic, including operations with three-digit numbers and multiplying and dividing by 10s and 100s, using American units of money, weight, volume, and distance.
Meet the stated physical demands, including extended sitting or standing, occasional exertion of up to 50 pounds, frequent exertion of up to 25 pounds, and constant exertion of more than 10 pounds.

Nice To Haves

Cashier or cash-handling experience.

Responsibilities

Maintain a pleasant, friendly, and professional demeanor with guests, coworkers, and clients; greet guests promptly and use their last names and the salutation of the day.
Follow proper phone etiquette and assist guests with directions, taxis, reservations, facility amenities, meeting rooms, outlets, and local attractions.
Collect and reconcile revenue, provide receipts upon request, categorize tickets for audits, complete detailed shift reports, and follow cash-bank procedures.
Operate the register, gate, and credit card machine; obtain daily event and rate information; identify and collect charges for overnight vehicles; maintain claim checks and guest folio archives; prepare vehicle key inventory and arrange keys for pickup.
Keep the cashier booth, parking areas, trash receptacles, and surrounding work areas clean and neat, and complete assigned tasks on time.
Collect claim checks or tickets before issuing keys; check keys for vehicle location and damage surveys before securing them.