Overnight Triage/Program Coordinator

The Opportunity Alliance • Portland, ME

1d • Remote

About The Position

The Opportunity Alliance is seeking a remote, overnight Dispatch Coordinator to support our Cumberland County Crisis Response (CCCR) Mobile Outreach team. In this role, you’ll serve as the critical connection point overnight, helping individuals in crisis access timely care while ensuring Mobile Crisis teams are effectively coordinated. If you’re someone who stays calm, focused, and compassionate during high-pressure moments, this is a meaningful opportunity to make an impact—all from a remote setting.

Requirements

• Bachelor’s degree and at least 2 years of relevant experience in crisis or human services work
• Experience may include: crisis services, residential care, case management, CPS, warm lines, special education, or developmental disability services (including internships/volunteer roles)
• Ability to obtain MHRT/CSP certification within 30 days (training provided)
• Strong communication, organization, and documentation skills
• Ability to think critically, triage effectively, and remain composed under pressure
• Comfort working independently overnight while staying connected to a team
• Availability for consistent overnight (awake) shifts, including some weekends/holidays
• Commitment to trauma-informed, recovery-oriented care
• Ability to collaborate across teams and systems in a fully remote environment
• Successful completion of required background checks

Nice To Haves

• Degree in Social Work, Psychology, Human Services, or related field
• 2–3+ years of relevant experience
• Familiarity with DSM and crisis response protocols
• Strong technical skills and experience with electronic documentation systems

Responsibilities

• Receive and coordinate incoming crisis calls from the Maine Crisis Line
• Assess and gather key information to prioritize needs and dispatch Mobile Crisis Teams
• Provide real-time phone support to individuals, families, and community providers awaiting assessment
• Offer crisis intervention, safety planning, and emotional support remotely
• Coordinate with Mobile Crisis staff, community providers, and supports to ensure timely response and follow-up
• Maintain accurate, timely electronic documentation during overnight shifts
• Support program operations through: Documentation and compliance review, Workflow coordination and communication across shifts, Tracking key information for handoff to daytime teams

Benefits

• Generous paid time off accrual
• 9 paid holidays per calendar year and up to 3 floating holidays per calendar year
• Excellent medical benefits at very reasonable cost
• Dental and Vision insurance options
• Agency paid basic life insurance and STD & LTD disability insurances
• 403(b) retirement with a generous agency match (all employees are eligible)
• Tuition Reimbursement – offered once per year through an application process

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level