Triage/Program Coordinator

The Opportunity Alliance • Portland, ME

1d • Hybrid

About The Position

The Opportunity Alliance is seeking a Dispatch Coordinator to join their Cumberland County Crisis Response (CCCR) Mobile Outreach team. This role is central to the crisis response system, involving coordination of incoming calls, real-time support to individuals, and ensuring appropriate responses. The position requires an organized, calm individual passionate about helping others, offering a chance to make a direct impact daily. The Dispatch Coordinator will manage coordination, crisis support, and administrative tasks in a fast-paced, team-oriented setting.

Requirements

• Bachelor’s degree and at least 2 years of relevant experience in crisis or human services work
• Experience may include: crisis services, residential care, case management, child protective services, warm lines, special education, or work with individuals with developmental disabilities (including internships/volunteer roles)
• Ability to obtain MHRT/CSP certification within 30 days (training provided)
• Strong communication, organization, and documentation skills
• Ability to think critically, prioritize, and make sound decisions under pressure
• Comfort working in a fast-paced, team environment with shifting priorities
• Flexibility to work some evenings and weekends
• Commitment to trauma-informed, recovery-oriented care
• Ability to collaborate across diverse systems, teams, and communities
• Successful completion of required background checks
• Valid driver’s license for occasional local travel

Nice To Haves

• Degree in Social Work, Psychology, Human Services, Education, or related field
• 2–3+ years of relevant experience
• Familiarity with DSM and crisis assessment
• Strong technical skills (electronic records, Microsoft Office, email systems)

Responsibilities

• Receive and coordinate incoming crisis calls from the Maine Crisis Line
• Gather and assess critical information to help prioritize response and dispatch Mobile Crisis Teams
• Provide real-time phone support to individuals, families, and community providers awaiting assessment
• Offer in-person crisis support to individuals and families at our offices, including: Crisis assessment and stabilization, Safety/risk evaluation, Immediate intervention and planning
• Collaborate with family members, community partners, and support systems to address urgent mental health needs
• Work within a trauma-informed, recovery-oriented framework in all interactions
• Support program operations through: Documentation review and compliance, Billing and workflow coordination, Administrative tasks such as tracking paperwork, scheduling, etc.

Benefits

• Generous paid time off accrual
• 9 paid holidays per calendar year and up to 3 floating holidays per calendar year
• Excellent medical benefits at very reasonable cost
• Dental and Vision insurance options
• Agency paid basic life insurance and STD & LTD disability insurances
• 403(b) retirement with a generous agency match (all employees are eligible)
• Tuition Reimbursement – offered once per year through an application process

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level