Overnight Transportation Coordinator

KOCH•Robbinsdale, MN

8d•$63,000 - $68,000•Onsite

About The Position

The Overnight Transportation Coordinator supports the Dedicated Trucking division by managing customer needs, driver assignments, and freight movement during the overnight shift. This role ensures quality customer service, maximizes equipment utilization, and maintains driver productivity. The Coordinator serves as a backup to Driver Managers and plays a critical role in problem-solving, tracking, and operational continuity during non-business hours.

Requirements

High school diploma or equivalent.
Minimum 1 year of experience in the trucking or transportation industry.
Knowledge of driver management, hours of service, DOT compliance, freight lanes, and capacity management.
Strong communication skills, both verbal and written.
Effective problem-solving and analytical skills.
Ability to deescalate intense situations professionally.
Ability to prioritize and adjust to shifting demands.
High attention to detail and organizational skills.
Proficiency with Windows-based software and transportation management systems.
Self-motivated with excellent time management abilities.
Commitment to high-level internal and external customer service.

Nice To Haves

Associate or Bachelor’s degree in Business, Supply Chain, or related field.
3+ years of full-scope transportation industry experience, including driver management, compliance, and freight operations.

Responsibilities

Respond to customer and driver inquiries during overnight hours, weekends, and holidays.
Coordinate with Planners and CSRs with ETAs and Hours of Service
Keep customers and brokers up to date with accurate ETAs.
Enter orders and driver assignments into the system accurately.
Process Electronic Data Interchange (EDI) transactions as needed.
Track and report load status to ensure timely customer updates.
Solve issues quickly to prevent service disruptions.
Communicate with customers regarding shipment issues, updates, or changes.
Review and correct driver assignments and customer orders for accuracy.
Prepare operational reports to support daytime transportation staff.
Serve as a representative of the Koch Companies, displaying courtesy, tact, consideration, and discretion in all interactions with other members of the Koch community, customers and with the public.
Perform additional duties as assigned
Serve as a representative of the Company, displaying courtesy, tact, consideration, and discretion in all interactions with other members of the Koch community, customers and with the public.
Cross training as required.
Perform additional duties and projects as assigned.
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.