Overnight Team Member Greece

Five Below•Rochester, NY

13d

About The Position

Five Below is hiring an Overnight Team Member to support customers, store operations, and company goals. The role focuses on creating a welcoming shopping experience by assisting customers, sharing product knowledge, promoting store events and offers, addressing customer concerns, and communicating operational needs to management. Team members collaborate with coworkers to help maintain a positive and productive store environment. The role requires comfort with store technology or willingness to learn, and the ability to complete physical tasks such as handling merchandise, climbing ladders, and moving between the sales floor and stock room. Scheduling is flexible to meet business needs and may include day, evening, weekend, or overnight shifts, as well as travel when required. The position is hourly and starts at $16.00.

Requirements

At least 16 years old.
Available to work a flexible schedule.
Comfortable using, or willing to learn, technology such as computers, cash registers, hand-held devices, and mobile devices.
Good communication skills and ability to engage with customers.
Able to handle customer interactions and potential issues courteously and professionally.
Able to use basic information-gathering skills to solve problems.
Able to learn procedural knowledge through on-the-job training.
Able to frequently move merchandise weighing up to 25 pounds and place or remove merchandise at heights of 5 to 10 feet.
Able to frequently climb and descend ladders to retrieve and put away stock.
Able to frequently kneel, bend, twist, and stoop.
Able to frequently move around the sales floor and between the sales floor and stock room.
Able to remain in a stationary, upright position for 80% of the time.
Able to identify and understand email and printed instructions concerning merchandise layouts, associate schedules, and standard operating procedures.
Able to communicate and exchange accurate information with customers, managers, and coworkers in person and by telephone.

Responsibilities

Greet and acknowledge customers promptly, provide assistance, and handle multiple customer interactions efficiently.
Assess customer needs by sharing product knowledge, answering questions, directing customers to merchandise, and making recommendations.
Use suggestive selling and stay informed about product availability.
Inform customers about store events, promotions, and special activities.
Address customer concerns and offer product-based solutions, aiming to turn returns into exchanges when possible.
Inform management about merchandise restocking, service needs, and customer feedback.
Collaborate with the team to achieve store and company objectives and support a positive, productive work environment.