Overnight Team Member Greece

Five Below • Rochester, NY

12d • Onsite

About The Position

The Overnight Team Member supports store operations by assisting customers, promoting products and store events, resolving customer concerns, and working with the team to meet store and company goals. The role requires using store technology, communicating with customers and coworkers, handling and stocking merchandise, and maintaining the ability to follow written merchandise layouts, schedules, and operating procedures. Although the position title specifies overnight, the listed schedule requirements say the associate must be flexible and available for day, evening, weekend, and potentially overnight shifts.

Requirements

• Must be at least 16 years old.
• Available to work a flexible schedule to meet business needs, including days, evenings, weekends, and potentially overnight shifts; travel may be required.
• Comfortable using, or willing to learn, technology such as computers, cash registers, hand-held devices, and mobile devices.
• Able to communicate well and engage with customers.
• Able to handle customer interactions and potential issues courteously and professionally.
• Able to use basic information-gathering skills to solve problems.
• Able to learn procedural knowledge through on-the-job training.
• Able to frequently move merchandise weighing up to 25 lbs and place or remove merchandise at heights of 5–10 feet.
• Able to frequently ascend and descend ladders.
• Able to frequently kneel, bend, twist, and stoop, including in the stock room and on the sales floor.
• Able to frequently communicate and exchange accurate information with customers, managers, and coworkers in person and by telephone.
• Able to frequently move across the sales floor and between the sales floor and stock room.
• Able to identify and discern email and printed instructions regarding merchandise layouts, associate schedules, and standard operating procedures.
• Able to remain in a stationary, upright position for 80% of the time.

Responsibilities

• Greet and assist customers promptly, including handling multiple customers efficiently.
• Assess customer needs, share product knowledge, answer questions, direct customers to merchandise, and offer recommendations.
• Engage in suggestive selling and stay informed about product availability.
• Inform customers about store events, promotions, and special activities.
• Address customer issues and offer alternative solutions, aiming to turn returns into exchanges when possible.
• Communicate merchandise restocking needs, service requirements, and customer feedback to management in a timely manner.
• Collaborate with the team to achieve store and company objectives and contribute to a positive, productive work environment.
• Operate store technology and move, retrieve, and put away merchandise as needed.

Benefits

• The employer refers candidates to a benefits site describing health coverage and financial and personal wellness support; specific benefit details are not stated.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed