Overnight Team Leader

Meijer•Cold Spring, KY

About The Position

The Overnight Team Leader plans, directs, and supervises team members in the day-to-day operations of various store departments. This role mentors and coaches team members, implements strategies to improve customer service and store sales, and ensures customer needs are met quickly and efficiently. The Team Leader maintains store appearance, product presentation, and company standards, with a focus on prime shopping hours. The role is responsible for staffing and hiring, team development and succession planning, performance management, department financial results, sales, and shrink. The Team Leader promotes a safe work environment, ensures required training and certifications are completed, and spends most of their time in the store communicating with customers and team members to support exceptional service.

Requirements

High school diploma or equivalent.
2–3 years of related retail experience.
One year of management experience.
Ability to communicate clear and precise direction to team members.
Ability to resolve conflict by addressing root causes.
Ability to manage multiple tasks.
Ability to analyze financial and statistical information and use it to make informed decisions.
Ability to teach suggestive selling.
Ability to lead an organization that practices working safely.
Ability to mentor team members across the organization, including SDITs, hourly team members, and team leaders.
Successful completion of all required certifications.
Reliable and consistent attendance.

Nice To Haves

Rotational assignments in other store areas such as meat, bakery, produce, and deli.
Customer service and product flow experience.

Responsibilities

Plan, direct, and supervise team members in the day-to-day operations of various store departments.
Provide courteous, friendly, and efficient service to customers and team members.
Manage staffing, selection, and hiring to meet staffing needs.
Promote succession planning by identifying development needs, providing career paths, and participating in promotion decisions.
Document and apply disciplinary actions and make recommendations concerning discharge.
Manage department P&L, achieve sales goals, and maintain shrink.
Model exceptional, fast, and friendly customer service.
Communicate the Meijer Friendly Initiative in team meetings and conversations.
Mentor and coach team members to exceed customer service and sales goals and maintain Meijer standards.
Ensure team members are thoroughly trained and complete all required training.
Spend most of the time in the store communicating with customers and team members to ensure exceptional service.
Promote a safe work environment.
Maintain store appearance and product presentation in accordance with company standards.
Perform other duties as assigned.