Overnight Team Leader

Meijer•Madison Heights, MI

10d

About The Position

The Overnight Team Leader plans, directs, and supervises team members in the day-to-day operations of various store departments. The role serves as a mentor and coach, implementing strategies to improve customer service and sales while meeting customer needs efficiently. It also maintains store appearance, product presentation, and company standards, with attention to prime shopping hours. The leader is responsible for staffing and hiring, team development and promotion decisions, discipline recommendations, department financial performance, sales, and shrink. The position requires reliable and consistent attendance and completion of required certifications.

Requirements

High school diploma or equivalent.
2–3 years of related retail experience.
One year of management experience.
Ability to communicate clear and precise direction to team members.
Ability to resolve conflict by addressing root-cause issues.
Ability to manage multiple tasks.
Ability to analyze financial and statistical information and use it to make informed decisions.
Ability to teach suggestive selling.
Ability to lead an organization that practices working safely at all times.
Ability to mentor team members across the organization, including SDITs, hourly team members, and team leaders.
Successful completion of all required certifications.
Reliable and consistent attendance.

Nice To Haves

Rotational assignments in other store areas, such as meat, bakery, produce, and deli.
Customer service and product flow experience.

Responsibilities

Plan, direct, and supervise team members in the day-to-day operations of store departments.
Provide courteous, friendly, and efficient service to customers and team members, and model exceptional, fast, and friendly customer service.
Staff, select, and hire team members to meet staffing needs.
Promote succession planning by providing career paths, identifying development needs, and participating in promotion decisions.
Document and apply disciplinary actions and make recommendations concerning discharge.
Manage department P&L, achieve sales goals, and maintain shrink.
Mentor and coach team members to exceed customer service and sales goals and maintain Meijer standards.
Ensure team members are thoroughly trained and complete all required training.
Spend most of the time in the store communicating with customers and team members to ensure exceptional service.
Communicate the Meijer Friendly Initiative in team meetings and conversations.
Promote a safe work environment.
Maintain store appearance, product presentation, and company standards.
Perform other duties as assigned.