Overnight Supervisor

Meijer•Kent, OH

About The Position

The Overnight Supervisor plans, directs, and supervises the day-to-day operations of various store departments. The role mentors and coaches team members, implements strategies to improve customer service and store sales, and ensures customer needs are met quickly and efficiently. It also maintains store appearance, product presentation, and company standards, with attention to prime shopping hours.

Requirements

High school diploma or equivalent.
Two to three years of related retail experience.
One year of management experience.
Ability to communicate clear and precise direction to team members.
Ability to resolve conflict by addressing root-cause issues.
Ability to manage multiple tasks.
Ability to analyze financial and statistical information and use it to make informed decisions.
Ability to teach suggestive selling.
Ability to lead an organization that practices working safely at all times.
Ability to mentor team members across the organization, including SDITs, hourly team members, and team leaders.
Successful completion of all required certifications.

Nice To Haves

Rotational assignments in other store areas, such as meat, bakery, produce, and deli.
Customer service and product flow experience.

Responsibilities

Provide courteous, friendly, and efficient service to customers and team members while supporting a positive company image.
Manage staffing, selection, and hiring to meet staffing needs.
Support succession planning by identifying development needs, providing career paths, and participating in promotion decisions.
Document and apply disciplinary actions and make recommendations concerning discharge.
Manage department P&L, achieve sales goals, and maintain shrink.
Model exceptional, fast, and friendly customer service.
Communicate the Meijer Friendly Initiative in team meetings and conversations.
Mentor and coach team members to exceed customer service and sales goals and maintain company standards.
Ensure the team is trained in all aspects of their jobs and completes required training.
Spend most of the time in the store communicating with customers and team members to support exceptional service.
Promote a safe work environment.
Maintain reliable and consistent attendance.
Perform other duties as assigned.