Overnight Supervisor

Meijer•Maumee, OH

15h•Onsite

About The Position

Plans, directs, and supervises team members in the day-to-day operations of various store departments. Serves as a mentor and coach to team members and implements strategies to improve customer service and drive store sales while meeting customer needs efficiently. Maintains store appearance, product presentation, and company standards, with a focus on prime shopping hours. The role is responsible for staffing and hiring, team development and promotion decisions, performance documentation, departmental financial results, safety, and ensuring team members are trained. The supervisor spends most of their time in the store communicating with customers and team members to support exceptional service. Reliable and consistent attendance is required; other duties may be assigned.

Requirements

High school diploma or equivalent.
2–3 years of related retail experience.
One year of management experience.
Ability to communicate clear and precise direction to team members.
Ability to resolve conflict by addressing root-cause issues.
Ability to manage multiple tasks.
Ability to analyze financial and statistical information and use it to make informed decisions.
Ability to teach suggestive selling.
Ability to lead an organization that practices working safely at all times.
Ability to mentor team members across the organization, including SDITs, hourly team members, and team leaders.
Successful completion of all required certifications.

Nice To Haves

Rotational assignments in other store areas such as meat, bakery, produce, and deli; customer service and product flow experience are helpful.

Responsibilities

Plan, direct, and supervise team members in the day-to-day operations of store departments.
Provide courteous, friendly, and efficient service to customers and team members, maintaining a positive company image.
Manage staffing, selection, and hiring to meet staffing needs.
Support succession planning by identifying team members’ development needs, providing career paths, and participating in promotion decisions.
Document and apply disciplinary actions and make recommendations concerning discharge.
Manage departmental P&L, achieve sales goals, and maintain shrink.
Model exceptional, fast, and friendly customer service and communicate the Meijer Friendly Initiative in team meetings and conversations.
Mentor and coach team members to exceed customer service and sales goals and maintain Meijer standards.
Ensure team members are thoroughly trained and complete required training and certifications.
Spend the majority of work time in the store communicating with customers and team members to ensure exceptional service.
Promote a safe work environment.
Maintain store appearance, product presentation, and company standards.
Maintain reliable and consistent attendance.
Perform other duties as assigned.