Overnight Supervisor, Front Office - InterContinental San Francisco

IHG•San Francisco, CA

1d•$37 - $39•Onsite

About The Position

We are seeking a dynamic and service-driven hospitality professional who is ready to move beyond traditional front desk responsibilities and take ownership of the guest experience from pre-arrival through check-out. This role is ideal for a hands-on hospitality professional who thrives in a fast-paced environment, leads by example, and is passionate about creating memorable, personalized experiences for every guest. You will play an integral role in overnight hotel operations while gaining valuable cross-departmental experience and developing your leadership capabilities.

Requirements

Minimum of two years of front office or guest relations experience.
Polished, professional communicator who can quickly establish rapport with guests and colleagues.
Understand the importance of discretion, attention to detail, and genuine hospitality in a luxury hotel environment.
Confident, hands-on professional who can take ownership, make sound decisions independently, and remain composed while managing the unique demands of overnight hotel operations.
Must be able to frequently move throughout the hotel to interact with guests, colleagues, and operational teams.
Must be able to lift, push, or pull up to 10 lbs. frequently and up to 25 lbs. occasionally.
Availability to work overnight shifts, weekends, and holidays is required.
The ability to adapt to changing business needs and operational priorities is essential.

Nice To Haves

Previous supervisory or leadership experience is preferred.
A degree or formal education in hospitality or a related field is preferred.

Responsibilities

Oversee the complete guest journey, ensuring a seamless, personalized, and elevated experience from pre-arrival through departure.
Serve as Night Manager two nights per week, assuming full operational responsibility for the hotel during assigned overnight shifts.
Provide Night Auditor coverage two nights per week, ensuring accurate financial reporting, proper reconciliation, and smooth overnight operations.
Support hotel operations on a fifth workday, assisting across departments as needed to maintain service excellence, operational efficiency, and guest satisfaction.
Act as a visible and approachable leader, anticipating guest needs and resolving concerns with professionalism, discretion, and sound judgment.

Benefits

FREE medical coverage and heavily subsidized dental, vision, and other insurance beginning the first of the month following your hire date.
Complimentary chef-prepared meals in our Colleague Dining Room.
Commuter Benefits Program with company-paid account administration fees to help reduce transportation costs.
Exclusive IHG One Pass Travel Program, offering deeply discounted room rates at IHG hotels worldwide.
50% off food and beverage when traveling on eligible IHG One Pass rates.
BenefitHub discounts with exclusive savings on shopping, entertainment, travel, fitness memberships, technology, restaurants, and more.
Two weeks of paid vacation during your first year, with increases to your accrual based on your years of service.
Wellness and Sick Time accrued each pay period based on the number of hours you work.
Eleven paid holidays each year.
401(k) retirement plan with company matching.
Paid parental leave to support growing families.
Training, development, and career advancement opportunities with one of the world's leading hospitality companies.