Overnight Stock Assoicate

Five Below • Tinley Park, IL

1d

About The Position

The Overnight Stock Associate supports store operations by assisting customers, maintaining merchandise availability, and helping the team meet store and company goals. The role includes customer service and sales activities, communicating merchandise and service needs to management, and handling stock throughout the sales floor and stock room. The position requires a flexible schedule that may include overnight shifts, as well as the ability to perform frequent lifting, climbing, bending, and movement. The listed starting pay is $15.40 per hour.

Requirements

• Must be at least 16 years old.
• Available to work a flexible schedule to meet business needs, including days, evenings, weekends, and potentially overnight shifts; travel may be required.
• Comfortable with or willing to learn technology such as computers, cash registers, hand-held devices, and mobile devices.
• Able to communicate and engage with customers effectively.
• Able to handle customer interactions and concerns courteously and professionally.
• Able to use basic information-gathering skills to solve problems.
• Able to learn procedural knowledge through on-the-job training.
• Able to identify and understand email and printed instructions regarding merchandise layouts, associate schedules, and standard operating procedures.
• Able to remain in a stationary, upright position for 80% of the time.

Responsibilities

• Greet and acknowledge customers promptly, assisting multiple customers efficiently.
• Assess customer needs by sharing product knowledge, answering questions, directing customers to merchandise, and offering recommendations.
• Use suggestive selling and stay informed about product availability.
• Inform customers about store events, promotions, and special activities.
• Address customer concerns and offer alternative solutions, aiming to turn returns into exchanges when possible.
• Communicate merchandise restocking needs, service requirements, and customer feedback to management in a timely manner.
• Collaborate with the team to achieve store and company objectives and support a positive, productive work environment.
• Operate the cash register and other devices; move, retrieve, and put away merchandise throughout the sales floor and stock room.

Benefits

• The posting directs candidates to a benefits site describing health coverage and financial and personal wellness support; specific benefits are not listed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed