Overnight Shift Lead
About The Position
The Overnight Shift Lead opens and closes the store without store management when needed. The role handles required system start-ups and cash procedures, prepares the sales floor and stockroom for the business day, and opens the back door for deliveries. The Shift Lead delivers a distinctive customer experience while supporting store operations and communicating assigned tasks when management is absent. The role assists with customer service, register transactions, ordering and receiving, inventory accuracy, displays, pricing, bookkeeping, maintenance, stock rotation, and compliance with policies and applicable laws. It also supports team members through coaching and training, reports disciplinary issues and customer complaints to management, and completes special assignments as directed.
Requirements
- One year of prior leadership, supervisory, or retail key-holder work experience.
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
Nice To Haves
- Knowledge of store inventory control.
- Valid PTCB certification or pharmacy license, as required by state.
Responsibilities
- Open and close the store in the absence of store management, including system start-ups, cash handling, and preparing the floor and stockroom for the business day.
- Open the back door for store and vendor deliveries.
- Complete product returns, order voids, customer refunds, cash drops, and register change requests.
- Engage customers and patients, offer assistance, resolve issues, answer questions, and model customer-service best practices.
- Hold store keys and open or close the store without management as necessary.
- Assist with and coach team members on warehouse and vendor ordering processes, including creating, reviewing, and receiving orders.
- Register sales accurately and maintain records of scanning errors, price verifications, items not on file, price modifications, and voids.
- Assist management with reviewing order exceptions and reverse logistics, including returns and empty packages.
- Assist in evaluating and developing promotional, seasonal, and sale displays; complete resets and revisions.
- Maintain accurate inventory counts and on-hand quantities across departments, the stockroom, and overstock locations.
- Help ensure team members follow the Outdate program.
- Handle basic department pricing and daily price changes; ensure signage and other pricing tasks meet applicable requirements and deadlines.
- Assist with bookkeeping, including cash reports, cash counts, ledgers, and bill payments.
- Help maintain a clean, neat, orderly store and request store or system repairs as needed when management is absent or as requested.
- Assist with food separation, product placement, stock rotation using FIFO, and restocking outs.
- Maintain working knowledge of store systems and equipment.
- Assist at the pharmacy out window as requested.
- Ensure compliance with state and local laws regarding regulated products, including alcohol and tobacco.
- Conduct bag checks of team members before they leave the store.
- Comply with company policies and procedures and maintain respectful relationships with coworkers.
- Complete special assignments and other tasks as assigned.
- Attend training and complete PPLs requested by the Manager.
- Communicate assigned tasks to team members when store management is not present.
- Report disciplinary issues and customer complaints to management.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
