Overnight Shelter Manager

The Salvation Army Southern California•Portland, OR

6d•Onsite

About The Position

The Shelter Manager is responsible for the management and operation of assigned overnight shelters, ensuring it is a safe, secure, and supportive environment for staff and clients. This role involves supervising shelter staff, maintaining shelter standards, and collaborating with community partners to support individuals and families transitioning from homelessness to stable housing. The position will operate during graveyard and/or swing shift hours to ensure all operations are covered prior to shelter operations. This position is funding and contract dependent.

Requirements

3 years experience in social work, Shelter Operations or a related field
Experience working with individuals from a variety of backgrounds and educational levels required.
Customer service experience.
Critical thinking; sound judgment; and decision making.
Skilled in working with a team, Oral and written communication skills.
Must be highly motivated and a self-starter.
Be supportive of The Salvation Army’s mission. Ability to reflect and model the high standards of our organization as one of the world’s most distinguished human services charitable organizations.
Knowledge of trauma-informed care and crisis intervention techniques.
Proficiency in Microsoft Office and ability to maintain accurate records and reports.
Ability to work flexible hours, including nights, weekends, and holidays, as required.
Valid driver’s license and ability to meet TSA driving requirements.
Knowledge of standardized but moderately complex procedures and operations requiring training and experience to be successful.
Strong computer skills for internal digital systems. Strong written and oral communication skills.
Ability to function with limited direct oversight and/or with limited remote training.
Ability to complete tasks in a timely manner, prioritize multiple requests and demands.
High level of problem-solving skills to complete the days challenges.
High level of patience, Ability to function and work in a stressful environment.
Maintain confidentiality and privacy of Program Participants and Shelter Staff.
Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis.
Ability to grasp, push, pull objects such as files, file cabinet drawers, and reach overhead.
Ability to operate telephone.
Ability to operate a desktop or laptop computer.
Ability to lift up to 50 lbs.
Ability to access and produce information from a computer.
Ability to understand written information.
Works on many projects at once in a semi-open office environment with interruptions and noises from voices, telephones, printers.
Must be able to respond quickly to emergencies.

Nice To Haves

2 years in a supervisory role preferred.
Other comparable experience considered.
Crisis intervention and non-violent mediation skills a plus.
Able to drive a motor vehicle and be certified to drive with The Salvation Army. (Preferred but not required)
Driver license.
Trauma informed care.
Assertive engagement; first aid and CPR; non-violent crisis intervention; peer support; safe driving; rent well; community warehouse escort; civil right training; bloodborne pathogens training; de-escalation training.

Responsibilities

Hire, train, schedule, and develop a team of advocates and support staff, or work with a staffing agency to onboard and assign a temporary workforce as needed.
Provide ongoing leadership, support, and role modeling for staff.
Conduct one-on-one meetings and performance evaluations for assigned shelter workers.
Approve staff timesheets and leave requests, ensuring adequate overnight shelter coverage.
Oversee nightly operations to ensure the shelter is clean, safe, and secure.
Maintain adequate supplies, food, and other resources for shelter operations.
Maintain policy, compliance, and contractual obligations.
Provide support to clients, assisting them in their transition from homelessness to safe shelter, managing the nightly in-process and morning exit routines.
Intervene in client crises and conduct crisis intervention as needed.
Respond to emergent situations and emergencies on a 24/7 basis as needed.
Maintain accurate and complete daily records and reports.
Submit detailed shift reports and monthly summaries to the Program Manager, Senior Operations Manager or Executive Director for Shelter Operations.
Maintain professional relationships with service providers, volunteers, staff, and community members.
Coordinate volunteer and intern efforts to support shelter operations.
Attend local and state meetings relevant to shelter operations if requested to do so.
Participate in shelter staff meetings to ensure alignment with organizational goals.
Manage client referrals and coordinate with external services to support client needs.
Address facility maintenance and ensure compliance with safety and operational standards.
Other duties as assigned.