Overnight Service Call Coordinator

Decker Truck Line • Fort Dodge, IA

2d • Onsite

About The Position

Decker Truck Line is seeking an onsite Service Call Office Coordinator to join their Maintenance Support Department. This role involves managing and closing service calls for drivers, assisting them with service issues, breakdowns, repairs, and emergencies. The coordinator will schedule repairs, communicate with drivers and service providers, and document all relevant information in the company's computer system. This position requires strong computer skills, excellent organizational abilities, and some mechanical knowledge. The schedule involves 12-hour shifts (6pm-6am) with rotating days, resulting in 36 hours one week and 48 hours the next, with every other weekend off. This schedule effectively means working only 6 months of the year, with 8 hours of overtime every other week.

Requirements

• Excellent data-entry and prioritization skills
• Ability to work in a fast-paced but professional work environment
• Excellent written and verbal communication skills
• Customer service skills
• Computer proficiency
• Background in Transportation and/or Mechanics is required/highly preferred

Responsibilities

• Managing and closing service calls for drivers
• Assisting drivers via phone and computer with service issues, breakdowns, repairs, and emergencies when on the road
• Scheduling repairs according to urgency
• Communicating with drivers, service providers, and operations about locations of equipment and load movements associated with breakdowns
• Documenting all information related to breakdowns and repairs in the computer system
• Performing phone and computer work involving invoicing, purchase orders, and data entry
• Other duties as assigned

Benefits

• Competitive wage paid weekly
• Optional Health, Dental, Vision, Life, Short and Long Term Disability, Critical Illness and Accident Insurance
• 401(k) with an Employer Match
• Flexible Spending Accounts for both Medical and Dependent Care Expenses
• One week of PTO upon hire; another week at 6 months and then annually thereafter
• Paid Holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed