Call Center Coordinator

IVY FERTILITY • Los Angeles, CA

2d • $19 - $22 • Onsite

About The Position

Reproductive Partners Medical Group is looking for a full-time Call Center Coordinator to join our growing team at our Beverly Hills/Los Angeles location. This is an opportunity to work in the innovative and exciting field of infertility care and be a part of an extraordinary and committed staff.

Requirements

• High School diploma or equivalent
• Strong verbal and written communication skills
• Punctuality, organizational skills, and ability to prioritize and multi-task
• Work well under pressure and stressful situations; exhibit emotional control
• Ability to display a strong sense of urgency

Responsibilities

• Handle inbound and outbound calls
• Address patient inquiries and resolve issues
• Resolve incoming calls to the best of your ability before creating a task
• Assist patients and attempt to answer questions, schedule appointments if needed, etc.
• Assist patients navigate EMR system
• Other duties as assigned

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Vision insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED