Overnight Security

Avion Hospitality•Houston, TX

About The Position

The Night Auditor prepares and completes all Night Audit work and is responsible for front desk operations during the overnight shift, typically from 11:00 p.m. to 7:00 a.m. Core duties include registering guests, making reservations, preparing daily reports, balancing transactions, and conducting or following up on security walks. The role also supports guest requests, safety procedures, accounting tasks, and smooth hotel operations in accordance with Avion Hospitality standards.

Requirements

At least 1 year of progressive experience in a hotel or related field.
High school diploma or equivalent.
Ability to work independently with minimal supervision.
Knowledge of accounting principles.
Ability to problem-solve and troubleshoot guest issues and respond to emergencies.
Proficiency with Windows operating systems and company-approved spreadsheet and word-processing software.
Ability to communicate information and ideas clearly.
Ability to evaluate alternative courses of action quickly and accurately.
Ability to work effectively in stressful, high-pressure situations and anticipate, prevent, identify, and resolve workplace problems.
Ability to assimilate information and data from disparate sources and adapt it to the needs of the situation.
Ability to work with financial information and data and perform basic arithmetic.
Ability to work in a self-managed environment.
Effective listening skills and ability to understand and clarify concerns raised by coworkers and guests.
Ability to maintain composure and objectivity under pressure.
Working knowledge of security procedures.

Nice To Haves

College coursework in a related field.
Previous supervisory responsibility.

Responsibilities

Approach guest and associate interactions in a friendly, service-oriented manner and maintain a warm demeanor.
Maintain regular attendance, proper personal appearance, and required uniform and name tag.
Follow Avion Hospitality standards, regulations, safety procedures, and house rules.
Initiate and complete the End of Day process, run required audit and morning reports, and complete the Night Audit checklist.
Run reports required for Food and Beverage audit and balance the day’s work, including applicable revenue, telephone, valet laundry, server, and front desk paperwork.
Perform cashiering duties and maintain Front Office computer system operations according to standards.
Fulfill Front Office functions between 11:00 p.m. and 7:00 a.m. and handle guest requests during those hours.
Follow up on periodic building and guest-corridor security checks by the Midnight House Attendant to ensure areas are locked and secured, where applicable.
Maintain proper records, including log books, and maintain radio contact with associates throughout the shift.
Prepare initial direct bills daily, attach supporting folios or banquet checks, and place them on the Property Accountant’s desk.
Transfer master or house accounts as necessary and distribute work such as revenue printouts, folios, vouchers, and checks as directed by procedures.
Prepare and distribute the Daily Flash Report as needed.
Train new Night Auditors when requested by management.
Assign daily newspaper delivery and deliver or assign Express Check-Outs.
Follow up on nightly walkthroughs to ensure room-service trays are removed and pool and Jacuzzi areas are straightened, where applicable.
Handle Lost and Found items according to standards.
Complete management-requested reports and miscellaneous duties, including resetting Food and Beverage POS systems where needed, distributing credit watch lists, and preparing daily revenue summaries.
Where applicable, assist guests with food orders and serve food and beverages professionally and promptly, use suggestive selling techniques, and maintain a clean, organized guest environment.
Attend meetings as required and perform other duties requested by the Guest Services Manager or other management.