Overnight Security

Avion Hospitality Employee Services LLC•Houston, TX

23h

About The Position

The Night Auditor is responsible for preparing and completing Night Audit work and managing front desk operations during the overnight shift, typically from 11:00 p.m. to 7:00 a.m. Core duties include registering guests, making reservations, preparing reports, balancing transactions, and conducting or following up on security walks. The role supports safe and efficient hotel operations, handles guest requests and issues, maintains accurate records, and completes audit and reporting procedures according to Avion Hospitality standards. The position may also assist with food and beverage service when applicable to the hotel.

Requirements

At least 1 year of progressive experience in a hotel or related field.
High school diploma or equivalent.
Ability to work independently with minimal supervision.
Knowledge of accounting principles.
Ability to troubleshoot and resolve guest issues and respond to emergencies.
Proficiency with Windows operating systems and company-approved spreadsheet and word-processing applications.
Clear communication skills.
Ability to evaluate alternative courses of action quickly and accurately.
Ability to work effectively in stressful, high-pressure situations.
Ability to anticipate, prevent, identify, and resolve workplace problems.
Ability to assimilate complex information from different sources and adapt it to the needs of the situation.
Ability to work with financial information and data and perform basic arithmetic.
Ability to work in a self-managed environment.
Effective listening skills, including understanding and clarifying concerns raised by coworkers and guests.
Ability to maintain composure and objectivity under pressure.

Nice To Haves

College coursework in a related field.
Previous supervisory responsibility.

Responsibilities

Approach guests and associates in a friendly, service-oriented manner and maintain a warm, helpful demeanor.
Maintain attendance and personal appearance in accordance with scheduling needs, uniform requirements, and Avion Hospitality and brand standards.
Comply with hospitality standards and regulations to support safe and efficient hotel operations.
Initiate and complete the End of Day process.
Run required reports for Food and Beverage audits and prepare and distribute the Daily Flash Report as needed.
Complete the Night Audit checklist and run morning reports according to procedures.
Balance the day’s work, including revenue, telephone postings, valet laundry, and server and desk agent paperwork.
Maintain cashiering responsibilities and operate the Front Office computer system according to standards.
Perform Front Office functions between 11:00 p.m. and 7:00 a.m. and handle guest requests during those hours.
Follow up on checks of the building and guest corridors to ensure areas are locked and secured, as applicable to the property.
Follow safety and emergency procedures and maintain working knowledge of security procedures.
Maintain proper records, including log books, and follow hotel policies and house rules.
Complete initial direct bills daily, attach supporting folios or banquet checks, and place them on the Property Accountant’s desk.
Maintain radio contact with other associates throughout the shift.
Transfer master or house accounts as necessary and distribute work materials as directed by standard operating procedures.
Train new Night Auditors when requested by management.
Assign newspaper delivery and deliver or assign Express Check-Outs.
Ensure nightly walk-throughs include removal of room service trays and straightening of the pool and Jacuzzi area, as applicable to the property.
Handle lost-and-found items according to standards.
Complete requested reports and miscellaneous duties, such as resetting Food and Beverage POS systems, distributing credit Watch Lists, and preparing daily revenue summaries.
When applicable, assist guests with food orders and serve food and beverage items professionally and promptly, using suggestive selling techniques and maintaining an organized environment.
Attend meetings as required by management.
Perform other duties as requested by the Guest Services Manager or another member of management.