Overnight Security Supervisor

Andy Frain Services•McLean, VA

6h•Onsite

About The Position

We are seeking an Overnight Retail Security Supervisor to lead and support our on-site security team. This role is responsible for ensuring a safe, secure, and welcoming environment for customers, employees, and vendors while delivering excellent customer service and strong team leadership. The job summary states that this role involves the supervision of all employees assigned to the Security department, with full responsibility for performance management of said staff. It also involves managing and overseeing all assigned areas to maintain a safe environment for all employees, vendors, and personnel, and supporting all areas in their security needs. The supervisor will be an integral part of the facility needs and establish working relationships with local police and fire departments, as well as with facility reports and others. The role requires demonstrating and abiding by Andy Frain Services Core Values and operating principles, while maintaining 100% compliance with all staff training. The supervisor will observe and report activities and incidents, providing for the security and safety of client property and personnel. Supervisors must possess and maintain a professional image and demonstrate strong leadership skills.

Requirements

Prior security experience with supervisory or leadership responsibilities
Knowledge of security operations, procedures, and safety practices
Ability to obtain and maintain required security licenses/certifications
Strong written and verbal communication skills (report writing required)
Ability to remain calm and professional in high-pressure situations
Proven leadership and team management skills
Strong customer service mindset
Ability to multitask, stay organized, and prioritize effectively
Comfortable using security systems and standard office equipment
Reliable, adaptable, and detail-oriented
Strong interpersonal skills with the ability to work across diverse groups
High School Diploma and/or equivalent
Minimum 2 years prior experience in loss prevention, life safety, CCTV systems and access computer system.
One year (1yrs) of which must be in the capacity of a supervisory position within the Security Industry.
State Guard License is required.
Must be able to meet and continue to meet any applicable state, county and municipal licensing requirements for Security Officers.
Must be able to meet and continue to meet requirements for specific skills, certifications or authorizations specified for the assigned site.
Knowledge of security operations and procedures.
Knowledge of supervisory practices and procedures.
Ability to provide positive direction and motivate performance.
Understanding of a variety of security and safety devices and controls.
Ability to learn quickly and carry out instructions furnished in written, oral, or diagrammatic form.
Ability to track and maintain schedule assignments.
Ability to be an effective team member.
Ability to maintain professional composure when dealing with unusual circumstances.
Courteous telephone manner.
Ability to adapt to various sites and changes in post procedures.
Ability to adapt to changes in the external environment and organization.
Ability to write routine correspondence, including logs and reports.
Good organizational skills.
Strong customer service and results orientation.
Strong interpersonal skills, with the ability to interact effectively with clients, at various social levels and across diverse cultures.
Must undergo and meet company standards for background and reference checks, controlled substance testing, and behavioral selection survey, in addition to any mandatory licensing requirements and site-specific requirements.
Required ability to handle multiple tasks concurrently.
Keyboarding, basic computer usage and operating controls.
Seeing, hearing, speaking, and writing clearly in order to communicate with employees and clients, observe and report incidents, and direct others.
Frequent sitting, standing and walking, which may be required for long periods of time, and may involve climbing stairs and walking up inclines and on uneven terrain.
Occasional reaching with hands and arms, stooping, kneeling, crouching and crawling.
Frequent lifting and/or moving up to 10 pounds, occasional lifting and/or moving up to 25 pounds, and additional lifting and/or moving ability as might be required for the assigned site.
Close vision, distance vision, and ability to adjust focus.
Normal vision or corrected by use of glasses and/or contacts for normal reading and viewing abilities.
May be exposed to or required to handle sensitive and confidential information.

Nice To Haves

Associates Degree.
Bachelor’s degree in related field or equivalent combination of education and experience.
CPR and First Aid Certification a plus.

Responsibilities

Supervise, coach, and support Security Officers and Shift Leads
Manage performance, including coaching and corrective actions when needed
Assist with hiring, training, and ongoing development of staff
Ensure proper scheduling, coverage, and accurate timekeeping
Oversee daily security operations and ensure compliance with post orders and company policies
Conduct site patrols and inspections to maintain safety standards
Ensure reports, logs, and documentation are completed accurately and on time
Respond to incidents, emergencies, and alarms; coordinate with local authorities as needed
Monitor and support the use of security systems (CCTV, alarms, fire panels, access control, elevators)
Ensure all equipment and company vehicles are maintained and functioning properly
Maintain knowledge of emergency procedures and enforce safety protocols
Build strong relationships with mall management, tenants, and local police/fire departments
Communicate regularly with the Operations Manager regarding team and site performance
Provide excellent customer service through professional interactions with all visitors
Perform the duties of a Security Officer in accord with post orders and company policy.
Provide lead direction at assigned client site(s); to enforce security/safety programs and ensure that post orders are followed, that established rounds are completed, and that adequate reports and logs are filed daily and weekly.
Develop and implement security procedures and compliance with facility policies and procedures and applicable stated and federal laws. Maintain a working knowledge of all emergency policies, procedures and regulations; respond immediately to emergency alarms or calls for help, determine course of action, notify appropriate authorities and assist as needed.
Ensure the continuous and safe operation of all elevators and access doors is critical. Maintain contact with authorized personnel/contractors who are responsible for maintenance and upkeep of said devices.
Equipment operation will include use of portable radios, telephones, copy and fax machines, computers and tools. This includes making daily inspection of all vehicles assigned to job site and noting any damages so that repairs can be handled immediately thus maximizing use of the units at all times.
May counsel and discipline personnel as appropriate; seeks advice from company management or designated representatives as appropriate; meets personally with employees and documents counseling and disciplinary actions.
Assists in the training of Security Officers and Shift Lead Officers, and review of post orders ensuring that Guards have competent knowledge of assignments.
Communicate with Operations manager daily and weekly regarding account performance and Security Guard performance. Communicate daily and weekly regarding security and safety issues/changes that need to be implemented.
Assists in the submission of payroll and personnel information to the company as designated.
In conjunction with company management or designated company representatives acts to ensure adequate security coverage of all posts.
Inspects posts as scheduled and meets with Staff to outline tasks and responsibilities. Ensure that Staff sign in and out for their scheduled shifts accurately for every shift.
Meets with client representatives as scheduled or as needed to provide assurance that all security requirements are being met and to provide quality customer service.
Carry out other duties as assigned by Dir of Security and Operations Manager.

Benefits

Medical, dental, vision, and short-term disability insurance
401(k) with company support
Paid time off
Employee discounts (retail, dining, entertainment)
Employee Assistance Program (EAP): counseling, financial, legal, and wellness support
Focus on work-life balance and employee well-being
Competitive Pay
Vacation/PTO
Medical/Dental/Vision
401K