Overnight Security Guard | Faro Blanco Resort & Yacht Club - Courtyard by Marriott and a Curio by Hilton

SHANER•Marathon, FL

8h•Onsite

About The Position

This position is for an Overnight Security Guard at the Faro Blanco Resort & Yacht Club - Courtyard by Marriott and a Curio by Hilton, managed by Shaner Hotel Group. Shaner Hotels is an award-winning hospitality owner-operator and management company with a portfolio of over 65 full-service, select-service, extended-stay, and resort properties across 14 states and four countries. They partner with top hospitality brands and independent locations, providing services such as hotel development, design and construction, e-commerce, and revenue management. The specific hotel for this role is an 83-room Courtyard in Marathon, Florida Keys, situated on the Florida Bay, offering amenities like a fitness center, on-site dining, an outdoor infinity pool, and a tiki bar. The primary responsibility of this role is to monitor and patrol assigned areas to ensure a safe environment for guests and employees, minimize opportunities for loss or damage, and deter any threats to persons or property within or about the hotel's facilities.

Requirements

High school graduate or equivalent
Minimum 1-year prior experience in a similar position of dealing with the general public.
Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with a minimum of supervision.
Ability to endure abundant physical movements in carrying out job duties.
Ability to ensure security all persons and property.
Ability to remain calm and courteous with demanding/difficult employees and/or situations.
Ability to perform job functions to standards under pressure of tense/confrontational situations.
Ability to ensure security and confidentiality of guest and employee information.
Ability to enforce hotel's standards, policies and procedures with hotel staff.

Nice To Haves

college degree or vocational training a plus.
Bilingual English/Spanish a plus.

Responsibilities

Be available to work a flexible schedule, including weekends, holidays, and varied shifts, as required to meet the needs of the Company’s business operations.
Maintains complete awareness of hotel facilities and services.
Handles deliveries received during non-business hours, following hotel procedures.
Monitor surveillance cameras as assigned.
Investigate duress alarms and comply with respective procedures.
Patrol the property with specified equipment, checking all designated points and document all actions.
Ensure all guest room doors are secured; assist guests with room access according to privacy policies.
Respond to the scene of guest/employee accident promptly; comply with departmental procedures.
Comply with state regulations and with Shaner and Franchise guidelines for handling intoxicated guests.
Report to scenes of vehicles accidents/thefts and document specified information.
Comply with guest requests for storing and safekeeping of their valuables and follow procedures.
Maintain confidentiality of all Security and hotel reports/documents.
Provide interdepartmental assistance upon request to ensure optimum service to guests.
Provide security service for banquet functions/meeting rooms as assigned.
Monitors and patrols assigned areas to provide a safe environment for guests and employees and to minimize opportunities for loss or damage.
Acts to deter any agent or element from jeopardizing persons or property in or about the hotel's facilities.