Night Auditor | Courtyard by Marriott Faro Blanco Resort

SHANER • Marathon, FL

8h • Onsite

About The Position

The Night Auditor is responsible for attending to the needs of guests, balancing the revenue and expense transactions that occurred during the day, and performing all the functions of the front desk staff during the audit shift. The Night Auditor will possess good communications and guest service skills and have the ability to take appropriate action to meet and exceed guest expectations.

Requirements

• High school graduate or equivalent.
• Minimum one year customer service experience.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• Possess good communications and guest service skills.
• Have the ability to take appropriate action to meet and exceed guest expectations.
• Knowledge of local activities and attractions appropriate for clientele.

Nice To Haves

• Previous hotel experience preferred.
• Computer experience preferred.
• Bilingual English/Spanish a plus.

Responsibilities

• Be available to work a flexible schedule, including weekends, holidays, during the overnight hours.
• Handle guest complaints ensuring guest satisfaction.
• Process all late check-ins and early check-outs according to established hotel requirements.
• Adhere to payment, cash handling and credit policies/procedures.
• Generate, print, and distribute nightly reports to designated departments/personnel.
• Other duties as assigned.
• Attend to the needs of guests.
• Balance the revenue and expense transactions that occurred during the day.
• Perform all the functions of the front desk staff during the audit shift.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees