Overnight Security Guard

Rancho Valencia Resort & Spa • Rancho Santa Fe, CA

2h

About The Position

The Overnight Security Guard is responsible for maintaining a safe, secure, and welcoming resort environment for guests and employees. The role protects the resort’s guests, employees, facilities, and assets through property monitoring, emergency response, and support of overnight operations. The position is scheduled primarily from 5:00 PM to 1:30 AM, five nights per week, with scheduling flexibility based on operational needs.

The role conducts patrols and inspections, secures resort buildings and facilities, responds to guest and employee concerns, and collaborates with other departments to support overnight operations and Forbes Five-Star service standards. It also provides cross-coverage at the Gatehouse, supports Bell and Valet operations after those services conclude, assists with overnight check-ins and transportation, and handles Lost & Found inquiries and records. The position reports to the Front Office Manager and is classified as non-exempt.

Requirements

• Customer service experience.
• Strong communication skills.
• Guard card.
• CPR/First Aid certification.
• TIPS training.
• Valid U.S. driver's license with a clean record.
• Ability to use Microsoft Suite and a keyboard.
• Basic computer skills.
• English language skills.

Nice To Haves

• High school degree or higher education.
• Previous security experience in a luxury resort environment.
• Law enforcement experience.
• A history of thriving in stressful situations.
• A team-first attitude.
• Good judgment and a professional demeanor.

Responsibilities

• Patrol the resort and inspect public areas, guest pathways, parking areas, heart-of-house spaces, and facilities for safety hazards, unsecured areas, suspicious activity, unauthorized access, cleanliness, and operational concerns.
• Secure buildings, offices, amenities, designated guest accommodations, doors, gates, and restricted-access areas after departmental operations conclude.
• Complete detailed nightly security reports covering patrols, maintenance concerns, hazards, unusual occurrences, guest interactions, incidents, resolutions, and required follow-up.
• Report maintenance deficiencies, safety concerns, and operational issues to the appropriate departments using established procedures.
• Respond professionally and promptly to emergency calls, disturbances, medical incidents, and other safety concerns in accordance with resort policies and emergency procedures.
• Maintain proficiency in guest incident reporting, including documentation, investigation procedures, evidence gathering, witness interviews when appropriate, and timely incident report completion.
• Maintain a visible security presence and assist guests and employees as needed.
• Cross-train for and provide operational support to the Gatehouse Attendant position, including covering breaks and absences and greeting, verifying, and documenting guests, visitors, vendors, and contractors entering or leaving the resort.
• Support Bell and Valet operations after those services conclude, including parking and retrieving vehicles, assisting with arrivals and departures, overnight check-ins, luggage, and requested resort transportation.
• Document, log, securely store, and return Lost & Found items in accordance with resort procedures, maintaining confidentiality and accurate records.
• Collaborate with Front Office, Engineering, Housekeeping, and other departments to support safe, efficient overnight operations and Forbes Five-Star service standards.
• Perform other job-related duties assigned by the supervisor.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed