Overnight Safety & Guest Services Representative

The Edgewater Hotel • Duluth, MN

1d • $0 - $24 • Onsite

About The Position

The Overnight Safety & Guest Services Officer is responsible for ensuring the safety, security, and comfort of guests, team members, and hotel property during overnight hours. This role combines front office guest service responsibilities with security monitoring, incident response, and operational support to maintain a safe and welcoming environment.

Requirements

• High school diploma or equivalent required
• Previous customer service experience required
• Ability to multitask, stay focused, and remain professional in an overnight setting
• Basic understanding of accounting principles including accounts receivable, accounts payable, and spreadsheet data entry
• Comfortable working independently and resolving guest issues with confidence
• Excellent communication and interpersonal skills
• Basic computer proficiency
• A flexible schedule with availability for overnights, weekends, and holidays
• Physical ability to stand for extended periods and lift/move up to 50 lbs as needed

Nice To Haves

• hospitality experience strongly preferred
• experience with hotel PMS systems preferred

Responsibilities

• Greet and assist guests in a professional and friendly manner.
• Perform guest check-ins and check-outs during overnight shifts.
• Respond promptly to guest requests, concerns, and emergencies.
• Handle room assignments, key issuance, and guest inquiries.
• Provide information about hotel amenities, services, and local attractions.
• Resolve guest issues and escalate concerns when necessary.
• Conduct routine patrols of building premises, including guest and resident floors and public spaces.
• Monitor security cameras, alarm systems, and access control systems.
• Respond to safety incidents, disturbances, and emergency situations.
• Complete incident and accident reports accurately and promptly.
• Ensure compliance with hotel privacy and safety policies and procedures.
• Assist with fire, medical, and evacuation emergencies as required.
• Secure entrances, exits, and restricted areas during overnight hours.
• Maintain accurate overnight activity logs and reports.
• Coordinate with housekeeping, maintenance, and management regarding overnight issues and duties.
• Assist with property inspections and identify safety hazards.
• Support administrative tasks when needed.
• Ensure the hotel lobby and public areas remain clean, secure, and presentable.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED