Guest Services Representative
About The Position
This is a part-time position (16-24 hours per week) with shifts available from 7 AM to 3 PM or 3 PM to 11 PM. The role involves providing exceptional guest service, addressing inquiries and concerns promptly, and managing guest arrivals and departures. Responsibilities include maintaining the cleanliness and professionalism of public areas and the hotel office, utilizing selling techniques to maximize revenue, ensuring accurate guest accounts, and possessing a thorough knowledge of hotel services, facilities, and the local area. The position also requires compliance with hotel operating procedures and policies, assisting with safety procedures, processing departmental reports, and supporting team members and other departments for operational efficiency. Additionally, the role involves delivering amenities, providing general assistance to guests, and performing other duties as assigned by leadership.
Requirements
- Strong interpersonal and communication skills
- Strong organizational skills and attention to detail
- Ability to handle stressful situations with poise and professionalism
- Conduct work-related functions in a professional manner
Responsibilities
- Provides exceptional guest service and ensures all guest inquiries and concerns are addressed promptly
- Registers and processes guests upon arrival and departure
- Demonstrates telephone courtesy and professionalism
- Attentively listens to guests and anticipates any additional needs or concerns
- Maintains clean and professional appearance of public areas and hotel office
- Uses appropriate selling techniques to maximize revenue and occupancy
- Ensures all guest accounts are complete and accurate
- Demonstrates a working knowledge of all services and facilities of the hotel and local area
- Complies with the hotel's standard operating procedures and policies
- Assists in monitoring and upholding procedures for safety of guests and hotel team members
- Processes departmental reports
- Assists team members and other departments as needed to contribute to operational efficiency
- Delivers amenities and general assistance to guests as requested
- Performs additional responsibilities as assigned by leadership
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
