Guest Services Representative
PAWNEE TRIBAL DEVELOPMENT CORPORATION•Pawnee, OK
About The Position
SUMMARY: Provides excellent guest service to all guests and ensures slot machines are monitored on a continual basis for full capacity operation.
Requirements
- High school diploma or general educational degree (GED) required.
- Guest service experience and/or knowledge required.
- Must be able to obtain gaming license.
- Ability to read and interpret documents such as reports, business correspondence, and procedure manuals.
- Ability to effectively present information and respond to questions from employees, vendors, managers, and customers.
- Ability to write routine correspondence.
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
- Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.
- Ability to deal with problems involving a few concrete variables in standardized situations.
- Must maintain professional behavior and have exceptional guest service skills, both internal and external, at all times.
Nice To Haves
- Previous casino experience preferred.
Responsibilities
- Provides superior guest service to all guests.
- Remains knowledgeable about how games are played to assist guests in finding basic help or game play information on electronic gaming machines.
- Processes hand pays and jackpots.
- Services minor machine malfunctions.
- To promote products and services offered by the casino.
- Assists in maintaining clean facilities.
- Maintains consistent and punctual attendance.
- Performs other duties assigned by supervisor or manager.
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1-10 employees
