Overnight Residential Services Manager (55627)

YSS•Cambridge, IA

3d•Onsite

About The Position

At YSS, we believe healing happens when young people feel safe, supported, and seen. We’re looking for a steady, compassionate leader to step into the Residential Overnight Manager role at Ember Campus—someone who can bring calm to the overnight hours, keep systems running strong, and show up for youth and staff when it matters most. This isn’t just overnight operations. It’s leading a team that helps young people in crisis find stability, structure, and hope. You’ll oversee residential programming during the quiet hours, support and develop staff, and ensure the campus remains safe, compliant, and trauma-informed. Working alongside the Campus Director, clinical, medical, and direct care teams, you’ll help hold the line—making sure youth can rest, recover, and rebuild in an environment grounded in dignity, consistency, and care. If you’re the kind of leader who brings steadiness to chaos and heart to structure, this is your lane.

Requirements

Bachelor’s in a human services related field and three (3) years experience, which includes direct employee supervision and residential facility management. OR Seven (7) years of experience, which includes direct employee supervision and residential facility management.
A deep understanding of substance use and substance use disorders, the needs of youth facing substance use and dependency, the intervention strategies available to address these needs, child and youth development, basic individual and group counseling dynamics, and trauma-informed care.
Travel, including transporting clients, is required for this position.
For YSS insurance purposes, you must: be 21 years of age, have a current, valid, state-issued, driver’s license, and have a clean driving record.

Nice To Haves

Leads by example, acting as a role model for residents, demonstrating honesty, ethical behavior, and guiding them through their recovery journey.
Patient and calm under pressure, able to think critically and solve problems in challenging or unexpected situations.
Is committed to displaying good judgement, maintaining client confidentiality, and establishing appropriate boundaries.
Able to mediate conflicts, de-escalate tense situations, and promote healthy communication.
Skilled in verbal and non-verbal communication, with strong observation, listening, speaking, and writing abilities.
Proficient in basic computer skills, navigating multiple systems, and operating in a Microsoft Windows environment.
Demonstrates genuine empathy, compassion, and a strong commitment to the well-being and success of others.
Dependable, self-motivated, and great at taking initiative.
Rooted in purpose and driven by equity, inclusion, and positive social impact.
Brings humility, respect, and cultural awareness to every interaction.
Speaks a second language (especially one spoken in our communities).
Navigated recovery from addiction, mental health challenges, trauma, or housing instability.

Responsibilities

Lead and support overnight staff through hiring, training, scheduling, and performance feedback.
Ensure residential care standards and licensing requirements (IDPH, HHS, DIA, CARF, etc.) are met with consistency and care.
Oversee documentation and records, maintaining confidentiality and compliance without losing the human side of the work.
Coordinate medical services, support accurate medication management, and collaborate closely with clinical teams.
Manage overnight facilities needs, budgets, and expenses to keep the campus running safely and smoothly.
Maintain a clean, safe, and welcoming environment for youth and staff.
Conduct safety drills (fire, tornado) so everyone knows what to do when things get stressful or unpredictable.