Overnight Program Manager, Inside safe - Dusk Hotel
About The Position
The Overnight Program Manager leads frontline staff and oversees the day-to-day overnight operations of the Dusk Hotel Inside Safe program. The role ensures quality, client-centered care in accordance with contracted-agency rules and regulations, The People Concern’s mission, and performance-based outcomes. The manager works with clients experiencing homelessness, mental illness, and substance addiction, while coordinating integrated support with interdisciplinary teams and community resources. The position supervises and trains staff, oversees shelter operations and shift coverage, supports crisis response, ensures accurate documentation and data, and collaborates with program leadership, agency teams, and funders. The manager also contributes to program development, budgeting, hiring, and maintaining a safe and well-kept site. This is a full-time, exempt management position based onsite at the Dusk Hotel in Los Angeles, with a Tuesday–Saturday schedule from 6:00 p.m. to 2:30 a.m. The role requires 24/7 on-call availability and may include evening and weekend hours to ensure continuity of care.
Requirements
- Bachelor’s degree in Social Work, Psychology, or a related field, and/or equivalent experience.
- At least two years of experience providing case management services to the homeless population.
- At least two years of experience in a nonprofit agency serving people with a history of homelessness, mental illness, or dual diagnosis.
- Current, valid California driver’s license with an acceptable driving record.
- Skill in non-violent crisis intervention.
- Demonstrated knowledge of issues faced by the population served.
- Strong time-management, organizational, written, verbal, interpersonal, presentation, team-building, and computer skills.
- Ability to manage multiple tasks simultaneously and work independently and creatively.
- Ability to provide some evening and weekend hours to ensure continuity of care.
- Availability for 24/7 on-call duties.
- Proficiency in Microsoft Word, Outlook, Excel, and database applications.
- Ability to obtain and maintain CPR/First Aid certification.
Nice To Haves
- At least two years of leadership or management experience at an interim housing site.
- Master’s degree in a mental health field, such as Social Work, MFT, or Psychology.
Responsibilities
- Build effective client relationships using client-centered practices, motivational interviewing, harm reduction, and trauma-informed care.
- Work with an interdisciplinary team to provide comprehensive, integrated care to people experiencing homelessness, mental illness, and substance addiction.
- Guide staff in implementing appropriate interventions to reduce barriers and promote critical thinking among team members.
- Provide crisis intervention and triage services.
- Manage client grievances and ensure timely resolution of complaints.
- Work with the Director and AM Senior Program Manager to maintain a safe, well-kept physical site.
- Assist with audits and ensure data quality.
- Oversee daily shelter operations, including staff scheduling and shift coverage.
- Provide on-call emergency support and backup coverage for staff shortages.
- Maintain knowledge of agency and funder documentation requirements and ensure compliance across electronic databases and paper charts.
- Help prepare funder reports and track other data as directed.
- Conduct weekly supervision and performance evaluations for direct reports.
- Ensure adherence to agency policies and procedures.
- Participate in weekly case conferencing to support clients and reduce barriers to housing plans.
- Communicate promptly and effectively with management, peers, collaborators, and funders.
- Coordinate with other agency programs to support clients.
- Maintain client confidentiality and comply with agency, state, and HIPAA requirements.
- Incorporate life-skills programming and other milieu and enrichment services into program design.
- Develop and improve programming, implement new systems when appropriate, manage budgets, and participate in staff hiring.
- Train staff on program expectations, documentation, boundaries, and strength-based interventions.
- Maintain knowledge of community resources and use them to support clients.
- Perform other duties as assigned.
Benefits
- Medical insurance
- Vision insurance
- Dental insurance
- 403(b) retirement plan with matching
- Paid holidays
- Paid vacation days
- Paid sick days
- Employee Assistance Program (EAP)
- TELUS Health
- Flexible Spending Account (FSA)
- Basic life insurance and Accidental Death & Dismemberment (AD&D)
- Voluntary short- and long-term disability
- Voluntary pet insurance
- Corporate discounts on hotels, theme parks, concerts, movies, restaurants, and more
- The People Concern University and certificates
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What This Job Offers
Job Type
Full-time
Career Level
Manager
