IT Program Manager - Hotel Support

Extended Stay America•Charlotte, NC

1d•Remote

About The Position

This remote position serves as a liaison between IT and assigned business functions, identifying operational and development needs, overseeing and prioritizing IT projects, developing IT/business capability roadmaps, and aligning projects with technology that supports return on investment and IT and business strategies. The role manages IT service delivery for its designated business function, including vendor, program, and project management, and coordinates with PMO, engineering, architecture, data, and technology services teams to ensure quality support and solutions. The manager oversees their project portfolio and programs and serves as lead project manager when needed. The role represents IT within the business and represents business needs within IT. It maintains knowledge of relevant business processes, systems, and strategies; leads requirements gathering and solution design; supports prioritization and cost-benefit analysis; and contributes to technology architecture recommendations. It also manages vendor relationships, expenses, cost savings, and contract negotiations; participates in service-level agreement negotiations and the Change Management Process; and coordinates internal and external IT resources.

Requirements

Bachelor of Science in Computer Science or equivalent business experience.
At least 5 years of IT applications delivery or management experience.
At least 5 years of IT business analysis experience.
At least 5 years of IT project or program management experience.
At least 3 years of experience in the specific business domain or equivalent cross-functional IT project work.
Excellent presentation and communication skills.
Capability in process mapping and improvement.
Strong program and project management skills.
Subject matter expertise relevant to the assigned business area.
Ability to explain complex problems in a simplified, non-technical manner and communicate business needs effectively to technology teams.
Attention to detail and strong analytical skills.
Well organized and able to work on own initiative.
Good interpersonal skills, with the ability to influence and foster collaboration.
Critical-thinking ability.

Nice To Haves

Bachelor of Arts or master’s degree in Computer Science or Management Information Systems.

Responsibilities

Manage the backlog for the assigned business function, including detailed use case development and transparent prioritization and delivery timelines.
Manage projects and programs and serve as lead project manager when required.
Manage assigned vendor relationships, including support, escalation, and troubleshooting.
Manage project and vendor expenses, identify and execute cost savings, and negotiate contracts as required.
Represent IT within the business by maintaining visibility, attending business meetings and management forums, and serving as a central point of information about IT activities.
Represent business needs and interests within IT and contribute to relevant IT, operational, and development meetings.
Maintain detailed knowledge of business processes and systems, and current understanding of business and IT strategies.
Lead solution business requirements gathering and solutioning.
Assist with project prioritization, using cost-benefit analysis to manage business demand proactively.
Assist the Enterprise Architect with the IT architecture model by recommending technologies that fit business needs.
Understand IT operational performance and development progress and play a leading role in problem resolution.
Assist with operational and commercial relationship management of third-party suppliers.
Help the business develop process and systems solutions that meet tactical and strategic needs.
Participate proactively in Service Level Agreement negotiations.
Conduct solution and vendor RFPs.
Coordinate internal and external IT resources as a project leader or manager.
Participate in the organization’s Change Management Process.