Overnight Program Manager

Recovery Centers of America•Danvers, MA

9d•Onsite

About The Position

Recovery Centers of America is committed to providing compassionate, patient-centered care. Our recovery support team plays a vital role in helping individuals achieve and maintain sobriety and stability. We are currently seeking an Overnight Program Director to support our team and ensure high standards of care and operations.

Requirements

High School Diploma or GED
One years' experience working with addiction/behavioral health services required.
Prior supervisory experience in a substance abuse/behavioral health facility required.
Always demonstrates appropriate confidentiality when interacting with patients, residents, families, visitors, referral sources and all other contacts.
Exhibits excellent customer relation skills as evidenced by supportive and constructive communication with all contacts including coworkers, patients, residents, visitors, families, and referral sources.

Nice To Haves

Associate or Bachelor's degree
Strong knowledge of a variety of computer software applications in word processing, spreadsheets and presentations (MS Word, Excel, and PowerPoint).
Experience managing small, cohesive teams preferred.

Responsibilities

Responsible for hiring, training, and retaining Recovery Support staff.
Supervises the activities of overnight Recovery Support Specialists in collaboration with the Program Director.
Monitors RSS staff providing safety checks through the shift, completes documentation, completes Incident Reports, monitors patient's activities and records patient behavior.
Supports the ongoing coaching and supervision of RSS including but not limited to: Safety checks, Shift Exchange, Realtime supervisions, Scanning, Group registration, Downtime rounds.
Reviews patient rounding reports daily and communicates information to the RSS team.
Conducts reviews of incident reports daily or on required cadence per Quality Improvement (QI).
Performs weekly rounding audits with the Leadership Team to ensure patient safety and staff compliance with rounding policies and procedures.
Assists in monitoring QI indicators to ensure high-quality care is provided.
Understands the principles of 12-step Programs, Dialectical Behavior Therapy (DBT), Medication-Assisted Treatment (MAT), and Motivational Interviewing (MI) and how they apply to the recovery process of the addicted client.
Collaborate with Program Director to maintain on call responsibility as assigned to ensure appropriate staffing, patient safety, and high-quality care is maintained at all times.
Works with Nurse Manager to streamline the patient admissions process and ensure quality of care at all touchpoints.
Other duties as assigned by Program Director, Director of Nursing or CEO.
Follows organizational cybersecurity policies, including acceptable use, password management, and multi-factor authentication requirements.
Immediately reports suspected security incidents, unauthorized access, or data breaches in accordance with company policy and regulatory requirements.
Maintains strict confidentiality of PHI and adheres to the principle of least privilege, accessing only the minimum necessary data required to perform job functions.