Overnight Parking Host

Mt. Baker Ski Area, Inc.•Glacier, WA

11d•$19•Onsite

About The Position

This job description is intended to convey information important to the scope of this position and it is not intended to be an exhaustive list of skills, efforts, duties, responsibilities or working conditions associated with the position. Position Summary: The Overnight Parking Host is responsible for overseeing the onsite check-in and overall stay experience for overnight parking guests. This position requires living in the Heather Meadows parking lot with a self provided weather-appropriate van, truck camper or similar self-contained vehicle that meets company requirements, and conducting morning rounds, as well as monitoring the parking lots during overnight hours to ensure the safety, security, and satisfaction of guests. As a host living on site, you will be required to constantly represent the ski area in a professional manner. The role involves greeting and assisting overnight parking customers, enforcing rules and regulations, coordinating with other departments to address logistical needs, and reporting any unusual or suspicious activity. The Overnight Parking Host works closely with department supervisors to support smooth operations in a dynamic environment and provides input for longer-term department improvements. The Overnight parking host reports directly to the Overnight Parking Supervisor, Base Area Assistant Supervisor and Mountain Manager(s) each day as well as coordinates with the employee lodge staff, and loader operators.

Requirements

Strong communication and interpersonal skills, including timely responses to managers and employees, and communication of personal needs.
Ability to multi-task in a busy environment.
Ability to communicate tasks and system adjustments efficiently and positively to a team.
Excellent organizational skills and attention to detail.
Ability to follow verbal and written instructions.
Ability to communicate via email and in person with both employees and customers.
Ability to learn computer and administrative skills associated with employee administration and customer registration database prior to the start of the season.
Ability to complete and pass Mt. Baker Ski Area Vehicle Training.
Willingness to learn.
Willingness to move systems forward and bring new ideas to the table.
Willingness to live in the Heather Meadows parking lot in a self provided, self contained van, trucker camper or similar size vehicle.
High school diploma or equivalent required
Must be 21 years or older
Must pass a background check
Must have a self contained rv, trailer or vehicle to live in the White Salmon parking lot
Bending, twisting, lifting, and moving items throughout the day
Ability to work outside in inclement winter weather
Ability to lift and carry 50 pounds (or more depending on the task)
Standing and or sitting for long periods
Climbing and descending stairs
Shoveling and moving snow
Standing and walking on compact snow and ice
Perform repetitive tasks as necessary

Nice To Haves

Work independently as well as in a team environment.
Knowledge of administrative processes.
Experience with de-escalation techniques or training.
Check emails and receive calls throughout the shift.
Experience in driving safely in wintry conditions.

Responsibilities

Provide friendly and respectful customer service
Respond to customer communication via email and in person in a professional and timely manner.
Be familiar with operations procedures and information necessary for accurate and effective communication to the public.
Regularly monitor department operational supply inventory, and communicate needs with their supervisor or Base Area Assistant Manager.
Initiate communication and follow up with other departments supervisors/managers via radio/phone with necessary information/operations changes needed for successful department flow, including consistent day to night and night to day communication pass off to other department supervisors or managers.
Provide logistic assessment and recommendations for smooth operational flow for check in and check out of vehicles.
Provide operational/procedure feedback to Base Area Assistant Manager, assist with updating changes as needed.
Assist with projects assigned by Mountain Manager and Base Area Assistant Manager, as needed.
Support and provide assistance to other departments, as needed.
Perform work duties in accordance with business policies, procedures, and practices.
Provide feedback regarding customer concerns, comments, and operational ways to enhance efficiencies.
Create and participate in a positive and inclusive workplace.
Have a working knowledge of Mt. Baker Ski Area Mountain policies and procedures as well as familiarity of ski area facilities and services available.
Follow safety guidelines as described in the Accident Prevention Plan and as trained.
Report safety concerns directly to the department manager, Director of Mountain Operations, and General Manager as trained.
Actively participate in fostering a positive safety culture through words and actions.
Stay informed of pertinent daily information and relaying relevant information to employees and visitors.
Perform related duties as assigned.
Greet and assist guests or customers as they arrive and depart the parking lot.
Monitor parking areas for proper vehicle placement and rule compliance.
Perform regular patrols of the parking lot to ensure safety and prevent unauthorized access.
Respond to customer inquiries or issues in a professional and courteous manner.
Maintain clear and accurate records of vehicle occupancy, incidents, or maintenance needs.
Report suspicious activity, security concerns, or emergencies to management or local authorities.
Ensure cleanliness and organization of the parking area.
Enforce overnight parking policies.
Operate gates, lighting systems, or other facility equipment as needed.
Follow all safety protocols and company procedures.
Assess snow conditions and communicate with operators when plowing is necessary for overnight parking needs.
Maintain and clean parking lot restrooms.
Communicate the needs of the loader drivers to the customers in a timely and respectful manner.