Overnight Manager
Hersha Hospitality Management LP•New York, NY
•Onsite
About The Position
The Overnight Manager/Night Auditor is responsible for balancing revenue and settling accounts nightly, maintaining files, and resetting the system for the next day of operations while also performing Guest Service Agent tasks and duties. This role has a potential career path towards Front Office Supervisor/Accounts Payable or Receivable Clerk, and further to Front Office Manager/Accounting Manager.
Requirements
- High School diploma or equivalent preferred.
- Previous night audit/accounting experience or equivalent training required.
- Computer knowledge/Excel and arithmetic skills required.
- FSD is a plus, required within 90 days of employment.
Responsibilities
- Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
- Keep records of room availability and guests' accounts, manually or using computers.
- Prepare and distribute daily reports.
- Audit and reconcile cashiers.
- Audit, reconcile, consolidate, and transmit all credit cards on a timely basis.
- Input and update financial information into BRAINS network.
- Check guests in/out and perform front office tasks.
- Respond to guest inquiries and resolve complaints.
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
- Follow sustainability guidelines and practices related to HHM’s EarthView program.
- Practice safe work habits and wear protective safety equipment.
- Ensure overall guest satisfaction.
- Perform other duties as requested by management.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
