Overnight Manager

Homma Talent•Carroll, NH

1d•$60,000 - $60,000

About The Position

The Overnight Front Office Manager is responsible for delivering an appropriate check-in and check-out experience for guests in a courteous, professional, and attentive manner throughout the overnight shift. Working closely with the Director of Front Office, the manager oversees overnight procedures and maintains a thorough understanding of the A.M. and P.M. checklists. The role serves as the primary leader during overnight operations, ensuring guest satisfaction, accurate reporting, and seamless coordination with Night Audit and other departments.

Requirements

Bachelor's degree in Hospitality Management.
Customer-service orientation, ability to multitask, strong attention to detail, and excellent organizational skills.
Knowledge of Property Management Systems (PMS) and related computer programs.
Strong knowledge of Microsoft Office Suite.
Must be able to work a flexible schedule, including nights, weekends, and holidays.
Ability to stand for the entire scheduled shift.
Due to TN visa restrictions, candidates must be from Mexico or Canada; the posting identifies this as a legal requirement rather than an employer preference.

Nice To Haves

Previous luxury hotel experience is preferred.
A four-year college degree is preferred, ideally in the hospitality industry.

Responsibilities

Train associates to ensure the hotel's standards are consistently met.
Communicate continually with department managers, with particular emphasis on coordinating with Night Audit each evening and morning.
Handle guest complaints professionally and ensure satisfactory impressions and resolutions.
Maintain familiarity with the hotel computer system, including training, maintenance, and troubleshooting.
Complete weekly supply inventories to maintain adequate par levels.
Complete rate discrepancy reports and make necessary adjustments.
Block and assign applicable arrivals for the following day, including VIPs, ESPs, and guests with special requests.
Prepare group information sheets.
Complete check-out with balance report.
Complete daily credit checks.
Adhere to Front Office and related-area systems and controls.
Maintain knowledge of and provide ongoing training on company and hotel marketing programs.
Work closely with the Loyalty Ambassador to ensure Select Guests are tracked, recognized, and serviced appropriately.

Benefits

TN Visa sponsorship included
Arrival flight covered
$60,000 USD annual salary
Housing provided at $135 per week
Guest gym access
6 paid holidays
Weekly pay cycle
Complimentary meals in cafeteria
Comprehensive healthcare coverage with options for medical, dental, and vision plans
Paid time off
401(K) matching plan
Pre-tax Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA)
Resort discounts