Overnight Manager

PLS•Houston, TX

8d•Onsite

About The Position

PLS — which stands for People – Location – Service — is a leading retail provider of financial services. The “P” comes first, because our customers are at the center of everything we do, and we recognize that it’s our exceptional team members who go above and beyond every day. The PLS Group, headquartered in Chicago, is comprised of over 200 financial service centers in 12 states. Through our check cashing stores, we provide consumers with convenient financial products and services to help them manage their day-to-day financial needs. Although many of our customers have banking relationships, we believe that our customers use our financial services because they are convenient, transparent, and frequently more affordable than available traditional alternatives. PLS was founded in 1997 by Bob and Dan Wolfberg, who serve as Co-Presidents. Overnight Managers are responsible for providing Customer Service Representatives (CSRs) on-call support during overnight hours to ensure the assigned stores deliver outstanding customer service, follow store procedures. The Overnight Manager helps meet all operating objectives, sales, and financial goals. The Overnight Manager is able to perform all the duties of a CSR and supports Store Management in the overnight operations of the stores.

Requirements

6+ months of PLS check cashing experience
Previous customer service experience in industries such as hospitality, financial services, banking, retail, and restaurant is preferred
A minimum of one-year supervisory experience in industries such as hospitality, financial services, banking, retail, and restaurant
Ability to develop positive relationships with internal and external customers
Superior verbal and written communication skills
Exceptional attention to detail and ability to multi-task
Strong desire to exceed goals and inspire excellence in a team
Professional appearance and demeanor
Ability to work flexible hours, including overnight shifts, weekends, and holidays

Nice To Haves

English/Spanish bilingual is a plus

Responsibilities

Ensure all transactions are completed in compliance with federal, state, and local regulations
Review and enforce applicable company policies with CSRs including, but not limited to, Operations, Robber/Intruder, and Dress and Personal Appearance Policies
Communicate information, questions, and issues between store management and CSRs
Attend the monthly regional meetings to communicate necessary information to CSRs
Support a strong customer service culture
Help CSRs resolve customer complaints
Approve checks up to specified limits in accordance with company policy
Complete video camera audits to provide additional support and security to overnight CSRs
Help to maintain a clean, safe, and organized store environment
Prepare required reports for Store and District Managers
Manage a number of projects at one time and handle frequent interruptions to meet the needs and requests of internal and external customers
Perform other duties as assigned