Overnight In-Room Dining Server/Coordinator

Four Seasons Hotels and Resorts•Minneapolis, MN

17d•Onsite

About The Position

The Four Seasons Hotel Minneapolis seeks an Overnight Room Service Server/Coordinator to join their talented team. This role is part of the overnight In-Room Dining team, playing a key role in delivering seamless room service while supporting the smooth running of operations overnight. The position involves managing all in-room dining orders received via telephone and mobile platform, ensuring accuracy, clear communication, and efficient distribution to the kitchen and service teams. Additionally, the role includes delivering food and beverages to guest rooms with professionalism, discretion, and warmth, creating a refined dining experience in the privacy of the guest’s room.

Requirements

At least one year of food service experience
Excellent English verbal and written skills
The ability to communicate in a warm and friendly manner over the telephone
Detail oriented
The ability to keep an organized work area and prioritize guest requests
The ability to work a flexible schedule including overnights, weekends and holidays
ServSafe certified
Valid work authorization for the U.S.

Responsibilities

Deliver food orders including any special needs or requests to the guest in-room, check completed kitchen orders with the order taker or guest’s original order; transport items to the guestroom in a timely manner to ensure proper food quality.
Greet guests, describe selected items to the guest using interesting, and vivid descriptions of each item’s, origin, taste, and preparation methods; communicate options for removal of trays and dishware; respond to request for tray removal according to established time standards.
Breakdown, clean and set-up of room service tables, condiment set-ups, flatware, dishware, and room service side stations.
Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests.
Properly and accurately close guest checks securing room number and signature; properly settle voided checks or complimentary meals.
Set up the lobby coffee service and ensure specialty coffee machine is in working order.
Input all breakfast pre orders into Micros and complete the dry setup of them.
Ensure the AM team is set up for success by completing AM shift mise en place.
Complete any final prep work.
Comply with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.
Work harmoniously and professionally with co-workers and supervisors.