Overnight In-Room Dining Server

Hôtel Swexan • Dallas, TX

10d • Onsite

About The Position

Hôtel Swexan, Harwood Hospitality Group's first hotel in Dallas, is a new destination inspired by the world's greatest cities, offering an uncompromising mission that values experience above all. It's a place of classic and contemporary design, where guests can immerse themselves in culture and conversation. The hotel is designed for all generations, creating a timeless setting where locals and out-of-towners, young and old, can connect. Intimate, immersive, and transportive, Hôtel Swexan promises a unique experience with surprises around every corner, aiming to create lasting memories that draw guests back.

Requirements

• Ability to communicate effectively both verbally and in writing.
• Positive Attitude with a team first mentality
• Ability to maintain high levels of professionalism; treat others with respect and consideration regardless of situation.
• Ability to manage difficult or emotional customers or situations; includes ability to respond promptly to guest requests.
• Basic mathematical skills necessary to operate a cash register, make change, total guest checks, count total bank, prepare cash drops, total all other charges, and understand portion sizes.
• Basic knowledge of food & beverage or a passion for learning
• Ability to stand for long periods time and push-pull up to 25 lbs.
• Food Handlers & TABC

Responsibilities

• Maintain accurate set-up & delivery of all food & beverage orders to guest rooms in accordance with established guidelines and procedures on a daily basis. This includes polishing of glassware & silverware, folding/rolling napkins, setting up trays, stocking supplies, etc.
• Greets guests in a courteous and friendly manner while delivering order following Le Meridien guidelines and sophisticated style.
• Conduct floor sweeps to retrieve all food & beverage trays in order to maintain established sanitation guidelines.
• Set up and deliver all amenities to rooms in a timely manner.
• Inputs orders into a register at the point of sale and creates a check for each guest, to maintain accountability of all food & beverages served.
• Complete all shift side work as outlined.
• Respond to all guest needs, issues, comments, and problems in a timely manner to ensure exceptional guest satisfaction. Report any less favorable comments to immediate shift supervisor.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job-related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed