In-Room Dining Server

AccorHotel • Chicago, IL

7d • Onsite

About The Position

Fairmont Chicago, Millennium Park is seeking a dedicated In-Room Dining Server to join their team. This role involves providing exceptional service to guests by delivering food and beverages, ensuring accuracy and quality, and maintaining high standards of hospitality. The server will be responsible for various tasks related to in-room dining operations, including order distribution, equipment coordination, and maintaining departmental supplies, all while upholding the company's mission and values of authenticity, inclusivity, integrity, and respect.

Requirements

• Previous Point of Sale System experience preferred
• Excellent communication and organizational skills
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Previous Food and Beverage experience in a fast paced, luxury hospitality setting required
• Successful candidates must be legally eligible to work in the United States.

Nice To Haves

• Previous Point of Sale System experience

Responsibilities

• Consistently offer professional, friendly and engaging service
• Assist guests regarding menu items in an informative and helpful way
• Have full knowledge of all beverage lists
• Deliver food and beverage in a timely and accurate manner
• Check outgoing orders for quality and accuracy of set up
• Have full knowledge of all menu items, garnishes, contents and preparation methods
• Follow outlet policies, procedures and service standards
• Follow all safety and sanitation policies when handling food and beverage
• Follow daily assigned employee shift side work
• Double check all VIP orders with your manager on duty
• Immediately communicate all special guest needs to your Manger on duty
• Paces all In Room Dining order distribution and deliveries to our standards
• Compile trip report logs
• Assist with amenity delivery
• Assist coordinating removal of IRD equipment from guest rooms and public areas and sorting out all retrieved condiments and equipment’s and stored accordingly
• Assist Inspecting hotel hallways/landings for Room Service equipment
• Maintain departmental requisitioned supplies properly stored and organized
• Other duties as assigned

Benefits

• Exclusive discounts at the Fairmont Chicago, and Accor properties worldwide—for you and your family
• Complimentary meals at our on-site employee cafeteria
• Impactful Work: Contribute to our Corporate Social Responsibility initiatives
• Comprehensive medical and dental coverage
• 401K plan
• Convenient direct deposit
• Career development opportunities within Fairmont Chicago and beyond
• Complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED