In-Room Dining Server

Sonesta International Hotels Corporation•New Orleans, LA

2d•Onsite

About The Position

We’re People People. Are you? We’re Sonesta International Hotels—the 8th largest hotel company in the U.S. (and growing fast 🚀). With a dynamic mix of full-service and focused hotels across major cities, our diverse portfolio of owned, managed, and franchised properties means we’re everywhere our guests need us to be. But here’s the thing—we’re not just in the business of hotels, we’re in the business of people. We bring service with passion, loyalty with purpose, and create experiences that genuinely connect—delivering quality, value, and memorable stays across 1,000+ properties in eight countries (and counting). What this role is all about At Sonesta, hospitality is all about creating memorable experiences — even behind the guest room door. As an In-Room Dining Server, you’ll deliver elevated, personalized food & beverage service directly to our guests while creating a seamless and welcoming dining experience in the comfort of their rooms. This role is perfect for someone who enjoys guest interaction, thrives in a fast-paced hospitality environment, and takes pride in delivering thoughtful, attentive service. From breakfast in bed to late-night dining and VIP amenities, you’ll help create exceptional moments that make every stay feel special. If you’re service-driven, detail-oriented, and passionate about hospitality — we’d love to meet you.

Requirements

Previous restaurant, in-room dining, hotel, hospitality, banquet, or Food & Beverage experience preferred.
Strong communication , customer service, and interpersonal skills with a polished and professional presence.
Ability to multitask and work efficiently in a fast-paced hospitality environment.
Knowledge of food & beverage service, dining etiquette, and responsible alcohol service practices preferred.
Experience using POS systems and handling guest transactions accurately preferred.
Strong attention to detail, presentation, cleanliness, and guest experience standards.
Food Handler Certification, TIPS Certification, or alcohol service certification preferred where applicable.
A passion for hospitality, guest engagement, teamwork, and creating memorable in-room dining experiences.
Flexible availability including mornings, evenings, weekends, holidays, and overnight service as needed.

Responsibilities

Deliver food and beverage orders to guest rooms promptly, professionally, and according to hotel service standards.
Provide exceptional guest service by greeting guests warmly, explaining menu items, and ensuring order accuracy and presentation quality.
Set up and present in-room dining trays, tables, amenities, and special requests professionally and efficiently.
Accurately take guest orders, process transactions, and support POS and cash handling procedures as needed.
Maintain strong knowledge of restaurant menus, beverages, wine offerings, promotions, and hotel amenities.
Coordinate closely with Culinary, Restaurant, Banquets, and Food & Beverage teams to ensure timely and seamless service.
Monitor guest satisfaction and respond quickly and professionally to guest requests or concerns.
Assist with tray retrieval, hallway clearance, side work, restocking, and maintaining cleanliness across service areas.
Follow food safety procedures, sanitation standards, responsible alcohol service guidelines, and hotel operational policies.
Support VIP arrivals, special events , amenities, and customized guest experiences as needed.
Help create a polished, welcoming, and guest-focused experience aligned with Sonesta’s People People culture.
Any other duties as assigned.