Overnight Housing Worker

Fred Victor Centre • Toronto, ON

2d • CA$0 - CA$29 • Onsite

About The Position

Fred Victor is seeking an Overnight Housing Worker to join their team. This role focuses on working with chronically homeless tenants to access and maintain affordable housing in a shared accommodation setting. The program aims to provide a safe space for individuals experiencing deep poverty with a history of chronic homelessness and the long-term effects of trauma and substance use. The program serves tenants through a harm reduction, eviction prevention, and community engagement framework to reduce isolation and build community through engaging programs and activities. Fred Victor offers a supportive environment, an opportunity to join a diverse team of caring professionals, and a chance to make a difference, with opportunities for career growth within the organization.

Requirements

• Demonstrated understanding of the systems that cause and support homelessness, poverty and respect for those realities.
• Demonstrated understanding that people living on low incomes are a resource to resolve community issues and not the cause of the problem.
• Demonstrated experience providing support within a harm reduction, restorative justice and anti-oppression based framework.
• Strong customer service skills.
• Highly developed written and oral communication skills.
• Strong understanding of and experience in community development practices.
• Well developed conflict resolution and negotiation skills and crisis management skills.
• Ability to work productively within a team setting.
• Strong organizational skills; highly developed ability to prioritize work through short and long term goals and remain flexible.
• Well developed interpersonal skills that will produce effective, productive and appropriate relationships with the tenants, community, external agencies and staff at Fred Victor.
• Proven ability to constructively give and receive feedback.
• Highly developed understanding of and proven ability to communicate appropriate professional boundaries.
• Proven ability to challenge organization, staff and tenant communities in a positive and creative way to effect better service.
• Knowledge of community based resources.
• Knowledge of the Residential Tenancies Act.
• Experience with and proven responsibility handling money.

Nice To Haves

• Literacy in Microsoft Office, Pirouette and Arcori (an asset)
• Passion for working in a housing setting providing services that are eviction prevention, harm reduction and restorative justice focused.
• Commitment to community development and programming that is reflexive to the needs and interests of the community.
• Dedication to advocacy and prioritizing people who use drugs as experts of their own lives.

Responsibilities

• Work with chronically homeless tenants to access and maintain their affordable housing.
• Work with chronically homeless tenants to access and maintain alternative supportive housing in a shared accommodation setting.
• Provide welcoming, friendly and professional front desk support for the tenants, and other 145 Queen service users.
• Support the program by answering phones, fielding tenant questions, taking work orders, assisting with medication, giving notices and liaising with other workers and professionals.
• Use community development and conflict resolution approaches to support tenants to develop skills to live cooperatively in shared accommodation.
• Educate tenants about their tenancy responsibilities and their on-going responsibilities to maintain their housing. Know and be conversant in the Residential Tenancies Act, and in particular, areas on non-payment of rent and non-compliance of the tenancy agreement.
• Work closely with the Security personnel to ensure a safe and secure housing environment by liaising and assisting on issues of mutual concern.
• Identify, intervene and deescalate crisis situations and work with tenants to develop crisis management skills.
• Deal with housing related issues such as behavior, social isolation, mental health, substance use and hygiene by encouraging tenants to problem solve and support them to access Fred Victor and community resources.
• Work from trauma informed, community development, harm reduction, client centered and collaborative approaches.
• Work as part of the Housing Team.
• Work in collaboration with the hub of services offered at Fred Victor’s 145 Queen Location which also includes a safe injection site, a transitional housing program, open-house drop-in, low-cost restaurant, mental health and justice case management services and other community partners.
• This position requires respect for, and expertise working with, tenants who are facing mental health issues, addictions, abuse and social isolation and who come from racially and ethnically diverse backgrounds.

Benefits

• Group benefits with Life Insurance, AD&D, Extended Health, and Dental Care with premiums 100% paid by the employer
• LTD with premiums 100% paid by employees
• Paid sick leave and float day
• RRSP with 6.5% employer contribution and 4% employee contribution after successful completion of probation
• 4 weeks of vacation to start
• Generous paid sick leave allowance
• A comprehensive Dental, Extended Health and LTD group benefits package includes individual and family coverage, including prescriptions, hospital accommodation, hearing care, paramedical practitioners and a wide variety of dental care.
• Additional insurance includes vision care and travel for emergency medical services.
• Access to employee and family assistance plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed