OVERNIGHT GUEST SERVICES AGENT

GATE • Sawgrass, FL

1d • Onsite

About The Position

The Lodge & Club at Ponte Vedra Beach is seeking a professional, detail-oriented Overnight Guest Service Agent to support the front office operations of our luxury beachfront resort. This role combines attentive guest service with nightly audit responsibilities, ensuring a seamless guest experience and accurate financial reporting during overnight hours.

Requirements

• Excellent communication and guest service skills.
• Strong attention to detail and organizational skills.
• Ability to work independently, prioritize tasks, and confidently manage overnight responsibilities.
• Comfortable using computer systems, processing payments, and completing financial reconciliations.

Nice To Haves

• Previous front desk, hospitality, or accounting experience preferred.

Responsibilities

• Serve as an overnight ambassador of The Lodge & Club, providing a welcoming and attentive experience for all guests.
• Manage overnight front desk operations, including guest check-ins, check-outs, and requests.
• Perform nightly audit procedures, balancing and reconciling daily financial transactions.
• Process guest payments in accordance with established resort procedures.
• Maintain accurate system records, reports, and documentation.
• Assist guests with reservations, dining arrangements, transportation, and local recommendations.
• Coordinate with resort departments to ensure timely and seamless service.
• Respond promptly and professionally to guest inquiries and concerns.
• Maintain awareness of safety and security concerns and follow established procedures during overnight operations.

Benefits

• Vacation, holiday, and sick pay.
• Medical, dental, vision, and life insurance.
• Short-term and long-term disability insurance.
• 401(k).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed