OVERNIGHT GUEST SERVICES AGENT
GATE HR•Sawgrass, FL
•Onsite
About The Position
The Lodge & Club at Ponte Vedra Beach is seeking a professional, detail-oriented Overnight Guest Service Agent to support the front office operations of our luxury beachfront resort. This role combines attentive guest service with nightly audit responsibilities, ensuring a seamless guest experience and accurate financial reporting during overnight hours.
Requirements
- Previous front desk, hospitality, or accounting experience preferred.
- Excellent communication and guest service skills.
- Strong attention to detail and organizational skills.
- Ability to work independently, prioritize tasks, and confidently manage overnight responsibilities.
- Comfortable using computer systems, processing payments, and completing financial reconciliations.
Responsibilities
- Serve as an overnight ambassador of The Lodge & Club, providing a welcoming and attentive experience for all guests.
- Manage overnight front desk operations, including guest check-ins, check-outs, and requests.
- Perform nightly audit procedures, balancing and reconciling daily financial transactions.
- Process guest payments in accordance with established resort procedures.
- Maintain accurate system records, reports, and documentation.
- Assist guests with reservations, dining arrangements, transportation, and local recommendations.
- Coordinate with resort departments to ensure timely and seamless service.
- Respond promptly and professionally to guest inquiries and concerns.
- Maintain awareness of safety and security concerns and follow established procedures during overnight operations.
Benefits
- Vacation, holiday, and sick pay.
- Medical, dental, vision, and life insurance.
- Short-term and long-term disability insurance.
- 401(k).
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
