Guest Services Agent (Overnight)
About The Position
The Guest Services Agent is responsible for greeting the guest with a warm and sincere welcome. Montage International is looking for passionate people to join their team and bring their vision to life. They have built a culture that leads with the important notion they live by every day; do what you love. They welcome applicants with disabilities and provide reasonable accommodations as needed. Associates who work between 11:00 p.m. and 7:00 a.m., and whose shifts include at least 50% of hours within that time frame, will receive an additional $1.50 per hour. In the United States, they are proud to be an EEO employer M/F/D/V. They maintain a drug-free workplace and perform pre-employment substance abuse testing.
Requirements
- Minimum of two years’ experience in customer service.
- Ability to operate all types of passenger vehicles (standard and automatic)
- Valid state driver’s license required
- Excellent telephone etiquette.
- Exceptional guest recovery skills.
- Enjoy interacting with people in a fast paced environment.
- Excellent organizational and time management skills.
- Must possess a positive attitude.
- Must be willing to participate in a learning environment.
- Must integrate company values throughout all interactions.
- Must be dependable and available to work within the resort on weekends, nights and/or holidays based on business demands.
Nice To Haves
- College Degree preferred.
- Minimum of two years’ experience in a luxury hotel preferred.
Responsibilities
- Welcoming guests to the hotel and ensuring a pleasant arrival and departure
- Directing guests and vehicles on the front drive
- Parking and retrieving guest and hotel vehicles
- Being knowledgeable about hotel rooms, services and features and relaying information to guests
- Assisting with luggage and doing hotel and room orientations
- Assisting with guest transport throughout the resort
- Cleaning and maintaining luggage and golf carts to hotel standards
- Delivering amenities and other items to guest rooms
- Following hotel guidelines and talking points.
- Driving hotel vehicles off property short distances for guest drop-offs and pick-ups or as requested for item retrievals.
- Operating the associate shuttle service during peak periods when off-site parking is necessary.
Benefits
- Additional $1.50 per hour for overnight shifts (11:00 p.m. - 7:00 a.m.)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
