Guest Services Agent (Overnight)

Onni Group of Companies

4d • Onsite

About The Position

The Guest Services Agent will be responsible for greeting guests upon arrival, providing excellent front desk customer service, and meeting or anticipating their needs. This role involves administering check-ins and check-outs, coordinating the delivery of mail, messages, and packages, and communicating services with various internal staff. The agent will also provide information to guests, diffuse tense situations, coordinate resident move-ins and move-outs, and manage elevator reservations. Additionally, the role requires assisting with phone calls and emails, recruiting partners for the Onni Rewards program, ensuring the cleanliness of amenity spaces, maintaining coffee machines, referring external services, assisting with packages and arrangements, and planning resident events. Administrative duties and daily communication between departments are also key aspects of this position.

Requirements

• High School Diploma
• Proficiency in MS Project, MS Outlook, MS Word, MS Excel, and MS Windows
• Commitment to exceed guest/customer service expectations with knowledge of high-level luxury customer service touchpoints
• Excellent oral and written communication skills
• Ability to work in very high paced work environment and excellent interpersonal skills
• Must be professional, team-oriented and possess good work ethics
• Excellent organizational and time management skills
• Attention to detail and ability to work on multiple projects simultaneously
• Ability to be flexible, positive, outgoing, personable and able to relate well with diverse populations and age groups
• Must have a flexible schedule with the ability to work weekends, holiday and/or overnight.

Nice To Haves

• College Courses in Property Management or related field, preferred

Responsibilities

• Greets guests upon arrival and make them feel welcomed by providing excellent front desk customer service and meeting and/or anticipating their needs.
• Administers check-ins and check-outs.
• Coordinates the delivery of mail, messages, and packages.
• Coordinates and communicates services with Resident Services, Leasing, Maintenance and Management Staff.
• Provides a wealth of information to guests on various matters such as transport and restaurant advice.
• Diffuses conflict or tense situations with residents, prospects and/or guests.
• Coordinates Resident Move-ins and Move-outs, partnering with Leasing and Resident Services
• Coordinates Elevator reservations for Residents: move in, move out, delivery
• Assists in a timely manner with all phone calls and emails from Residents and guests
• Recruits Partners for our Onni Rewards program and continuously updates Residents
• Ensures cleanliness and upkeep of amenity spaces by completing Property Walks
• Maintains Service of Resident Lounge Coffee Machines and supplies
• Refers multiple services (Housekeepers, dog walkers, etc.)
• Assists with packages, auditing, dry cleaning and perishable arrangements.
• Plans and brainstorms Resident events with Concierge, Resident Services and Property Management
• Provides administrative duties as needed.
• Communicates daily and upcoming events between Concierge Desk, Resident Services and Property Management
• Performs other duties as required

Benefits

• PPO health plan
• HSA health plan
• HMO health plan
• 3 weeks PTO
• Annual education allowance of up to $1,000
• Referral program
• 401(k) Match
• Residential housing discount after 1 year of continuous employment
• Friends and family rates for our Hotel Properties throughout the company

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED