Overnight Guest Service Agent - Part Time

SpringHill Suites • Jackson, WY

11h • Onsite

About The Position

Crystal Creek Hospitality is seeking an Overnight Guest Service Agent responsible for ensuring the accuracy and efficiency of financial transactions, including posting and balancing charges and settlements, during the night shift. This role involves close collaboration with the front desk and restaurant teams to maintain accurate records, resolve discrepancies, and prepare for the next day's operations. Attention to detail and organizational skills are crucial for maintaining the hotel's financial integrity.

Requirements

• Ability to communicate in English.
• Self-starting personality with an even disposition.
• Always maintain a professional appearance and manner.
• Can communicate well with guests.
• Willing to “pitch-in” and help co-workers with their job duties and be a team player.
• Basic mathematical skills and ability to make accurate mathematical calculations using a 10-key.
• Ability to effectively deal with guest and employee concerns in a friendly and positive manner.
• Ability to access and accurately input information using a moderately complex computer system.

Nice To Haves

• Proficient using Property Management Systems (OPERA) and other pertinent software as assigned (MGS & GXP).

Responsibilities

• Run audit reports/journals from the front office system, Point of Service and the computer.
• Make corrections and adjustments and handle all computer problems that might occur throughout the shift.
• Comply with attendance rules and be available to work on a regular basis.
• Post and balance all room and restaurant charges, including adjustments and settlements.
• Verify and reconcile all financial transactions, including cash, credit card, and check transactions.
• Maintain accurate and up-to-date records of all financial transactions, including accounts payable and accounts receivable.
• Identify and resolve discrepancies in a timely and efficient manner.
• Assist in preparing for the next day's operations by resetting systems and maintaining accurate records.
• Collaborate with the front desk and restaurant teams to ensure seamless operations.
• Maintain a high level of customer service by providing prompt and accurate responses to guest inquiries.
• Follow safety and emergency guidelines, policies and procedures.
• Prioritize and accurately complete essential functions, including but not limited to: reservations, check-ins, check-outs, upgrades, room moves, billing, cash and credit card transactions, operating the switchboard, coordinate delivery of guest requests, deliver safe deposit boxes, and guest follow-up.
• Greets customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such on outlet hours, special VIP programs, events, etc.
• Completes the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Makes appropriate selection of rooms based on guest needs. Codes electronic keys. Non-verbally confirm the room number and rate. Promotes and administers Hotel Marketing programs, for arriving guests. Ensures guest knows location of room. Provides welcome packet containing room keys, tokens of our appreciation, gifts, etc. to guest.
• Ensure all Crystal Creek Hospitality and Brand and service standards are met and adhered to.
• Remain calm and alert, and resolve guest complaints within guidelines. Protect guest sentiment by representing and promoting the hotel and dealing positively with the public. Follow the L.E.A.R.N. model.
• Promptly answers the telephone and email inquiries from internal and external communication streams. Inputs messages into the computer and advises other associates of special guest needs. Retrieves messages and communicates the content to the guest. Retrieves mail, packages and facsimiles or other special items for customers as requested.
• Monitor guest accounts and room inventory.
• Ensure rooms and services are correctly accounted for within guest statement and assists guest with check out payments or charges. Accepts and records vouchers, credit, traveler's checks, and other forms of payment.
• Be proficient using Property Management Systems (OPERA) and other pertinent software as assigned (MGS & GXP).
• Complete all assigned checklists and shift reports accurately.
• Complete all operations of lost and found, including inputting items into database, guest outreach, and shipping of guest items.
• Maintain a professional appearance and attitude at all times. Follow the dress code and uniform standards. Demonstrate positive body language and posture.
• Maintain house bank and operate cash register without error.
• Be educated and familiar with local and area recreational activities and services, dining, and cultural activities and attractions. Provide recommendations to guests.
• Be aligned with the culture, values, goals and human resource programs of the Crystal Creek Hospitality.
• Follow all best practices, policies and procedures for Front Desk Team.
• Maintain a clean, neat and organized workstation and lobby area.
• Complete miscellaneous tasks as assigned, assist in other departments when needed.

Benefits

• Remarkable hospitality™

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed