Guest Service Agent- Part-Time

Four Points by Sheraton Kelowna Airport • Kelowna, BC

1d • Onsite

About The Position

The Four Points by Sheraton is currently looking to fill the role of Guest Services Agent. This position is part-time. The hotel is conveniently located on a bus route with a stop just outside, and offers a complimentary shuttle service for employees from the UBCO bus loop.

Requirements

• High School graduation required
• Valid BC Class 5 driver’s license
• Commitment to delivering a high level of customer service
• Good computer skills required
• Must be legally eligible to work in Canada without restriction

Nice To Haves

• Previous hotel experience is an asset
• Superhost training is an asset

Responsibilities

• Welcome and acknowledge guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.
• Make reservations and assign appropriate guestrooms based on preferences and requests.
• Complete pre-arrival planning, including room assignments for special requests.
• Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests.
• Secure payment: cash guests' checks, process all payment types including: vouchers, paid-outs, charges, and provide change.
• Answer phone calls, direct inquiries, and respond to guest feedback or requests.
• Enter rewards information and enroll new members, reach monthly enrollment targets.
• Coordinate with Housekeeping to track room status and guest concerns.
• Anticipate and address guests' service needs.
• Supply guests with directions and information, arrange transportation if needed.
• Maintain confidentiality of proprietary information.
• Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests' satisfaction.
• Demonstrate knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge as necessary to perform daily duties.
• Operate Moneris and Squirrel systems.
• Demonstrate knowledge of hotel room categories, room rates, packages, and promotions.
• Must be able to stand for extended periods.
• Strong problem-solving skills with the ability to handle guest concerns independently and effectively.
• Ability to quickly respond to changing work volumes with a high level of energy and efficiency.
• Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager.
• Maintain confidentiality of proprietary information; protect company assets.
• Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately.
• Handle cash drawer (balance at end of shift), run daily shift reports, and file documents.
• Available to work varying shifts including weekends & holidays.
• Perform other reasonable job duties as requested by Supervisors and Managers.

Benefits

• Extended Health and Dental Benefits
• World-wide accommodation and dining discounts with Hilton brands
• An excellent work environment, with a focus on staff recognition and teambuilding
• Room for growth and development.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED