Overnight Front Office Agent

Loews Hotels•Orlando, FL

1d•Onsite

About The Position

Loews Hotels & Co is seeking a friendly and energetic Front Office Agent dedicated to enhancing our guest experience through exceptional service and support. The ideal candidate will be proactive, motivated, and committed to providing an unforgettable experience for every guest. This role involves greeting and registering guests, obtaining credit and payment information, selling rooms, and providing detailed information about hotel amenities and local attractions. The agent will also monitor guest feedback, maintain the cleanliness and appearance of the Front Desk and lobby, perform check-out and cash handling, and handle emergencies with professionalism. The position requires the ability to work a flexible schedule, including nights, weekends, and holidays.

Requirements

Previous Front Desk Experience preferred
Minimum of one year guest service experience in hotel hospitality preferred
Excellent guest service skills required
Basic computer skills required; Opera experience preferred
Ability to stand and walk for long periods of time required
Ability to communicate effectively in English with team members, leaders and guests required.
Must be able to work a flexible schedule, nights, weekends and holidays as required.

Nice To Haves

Opera experience preferred

Responsibilities

Greets and registers guests in a friendly, professional, and efficient manner, assigning rooms which satisfy all special requests.
Obtain necessary credit and payment information from the guest.
Sell rooms in accordance with Front Desk sales strategies.
Ensure knowledge of all banquet event orders and resumes of upcoming groups and events.
Provide detailed information about room types, amenities, and hotel facilities to guests, also address guest inquiries.
Provide detailed information about local attractions, including travel directions; promoting hotel facilities, food and beverage outlets, and recreational programs.
Monitor, communicate, and respond to guest feedback to enhance service quality.
Develops and maintains resources and contacts to ensure that hotel guests receive up to date information on a broad variety of activities and events.
Maintains overall cleanliness and appearance of the Front Desk, and lobby area, including temperature, lighting, and music.
Perform check-out and cash handling activities in accordance with all hotel cash handling policies and procedures.
Handle emergencies with professionalism while ensuring the safety and security of guests and staff.
Perform additional duties as assigned.