Front Office Agent

Loews Hotels•Miami Beach, FL

1d•Onsite

About The Position

Loews Miami Beach Hotel, a beloved hotel with an enviable oceanfront location, has undergone a $50 million renovation, resulting in a newly redesigned property with all-new touchpoints. Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. and Canada, including partnerships with Universal Orlando Resort. The company is rooted in a deep heritage of hospitality and excellence in service, priding itself on being one of the only independently owned family hotel companies. Loews Hotels & Co fosters a diverse and welcoming environment where team members are valued for who they are and are offered opportunities for growth and meaningful impact across various roles. The company is committed to creating an inclusive team member experience, regardless of race, age, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. This role seeks a friendly, energetic, proactive, and motivated Front Office Agent dedicated to enhancing the guest experience through exceptional service and support, ensuring an unforgettable stay for every guest.

Requirements

A warm and friendly demeanor that fosters a welcoming environment for both guests and Team Members.
Committed to delivering exceptional guest experiences, with a passion for anticipating and exceeding guest needs.
An individual with excellent verbal and written communication skills, capable of engaging with guests, team members, and other departments with clarity and professionalism.
Proactive with the ability to handle various tasks and adjust to changing situations.
Ability to stand and walk for long periods of time required.
Ability to work weekends, evenings, holidays as necessary/required.
Minimum of one (1) year guest service experience in hotel hospitality.

Nice To Haves

Experience with previous Property Management System, preferred Opera System.

Responsibilities

Greets and registers guests in a friendly, professional, and efficient manner, assigning rooms which satisfy all special requests.
Obtain necessary credit and payment information from the guest.
Sell rooms in accordance with Front Desk sales strategies.
Ensure knowledge of all banquet event orders and resumes of upcoming groups and events.
Provide detailed information about room types, amenities, and hotel facilities to guests, also address guest inquiries.
Provide detailed information about local attractions, including travel directions; promoting hotel facilities, food and beverage outlets, and recreational programs.
Monitor, communicate, and respond to guest feedback to enhance service quality.
Develops and maintains resources and contacts to ensure that hotel guests receive up to date information on a broad variety of activities and events.
Maintains overall cleanliness and appearance of the Front Desk, and lobby area, including temperature, lighting, and music.
Perform check-out and cash handling activities in accordance with all hotel cash handling policies and procedures.
Handle emergencies with professionalism while ensuring the safety and security of guests and staff.
Perform additional duties as assigned.