Front Office Agent

EOS Hospitality • Key West, FL

6h • Onsite

About The Position

The Perry Hotel is a 100-room boutique property that offers exceptional service and upland hospitality experiences with a nautical focus. It balances modern design and amenities with the nostalgia and craft of a by-gone era, aiming to create a unique destination.

Requirements

• High School Diploma or equivalent.
• Good communication and interpersonal skills.
• Must have command of the English language
• Effective time management and task prioritization skills
• Must be able to work flexible and extended days/hours, including evenings, weekends and holidays.
• Thrive in a team-oriented, high-volume, fast-paced, guest-centric environment.
• Basic mathematical skills.
• Able to stand, sit and continuously move for extended periods of time.
• Must be alert to the needs of guests and team members.
• Able to lift 50 pounds.
• Good hearing and vision with or without corrective lenses.

Nice To Haves

• Prior Front Desk experience preferred

Responsibilities

• Possesses knowledge of all hotel and marina services as well as hours of operation.
• Greets guests courteously, ability to check guests in and out of the PMS.
• Possesses knowledge of reservation and billing systems.
• Maintains and controls room inventory and availability, coordinates with Housekeeping.
• Possesses knowledge of the hotel's credit policies.
• Possesses knowledge of hotel products, rates, and special promotions.
• Monitors the arrival emails and responds to guest requests.
• Monitors and responds to Helix notifications
• Checks in Resort Pass guests
• Possesses knowledge of, and uses, emergency procedures.
• Conducts inventory of and restocks supplies.
• Completes checkout procedures for guests.
• Maintains security of guest keys and cash drawer; counts and verifies the cash at the end of each shift.
• Monitors guest accounts and notifies supervisor of any extreme changes to any guest account, or suspicious actions by guests.
• Runs a detailed shift audit by employee, and balances daily work to computers.
• Maintains neatness of front desk work area.
• Performs all other related duties as assigned.

Benefits

• Competitive Wages
• Employee Housing
• Paid Vacation Time
• 7 Paid Holidays
• Employer-Sponsored Health Plans
• Dental Insurance
• Vision Insurance
• Disability Insurance
• Supplemental Insurance
• Life Insurance
• 401K with Company Match

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees