Overnight Fleet Monitoring & Support Specialist (3rd Shift / Weekend Coverage)

Stack AV • Pittsburgh, PA

17d • Onsite

About The Position

The Mission Control team is responsible for maintaining the highest safety standards across our fleet, coordinating autonomous vehicle missions, and providing real-time technical troubleshooting. As a Mission Control Specialist, you will serve as the critical point of contact for fleet operations across all hours, ensuring all technical and safety protocols are executed with precision to support our mission-critical goals. This position is located in Pittsburgh and New Stanton, PA 100% in office.

Requirements

• Undergraduate 4 year education and/or equivalent industry experience in logistics or transportation industry.
• Analytical mindset and problem-solving capabilities.
• Exceptional attention to detail.
• Excellent written and verbal communication.
• Ability to remain calm and make sound decisions in high pressure situations.
• Flexibility to work varying shifts, including evenings and weekends, as required.
• Valid US Driver’s License.

Responsibilities

• Monitor real-time fleet safety alerts and environmental conditions to execute immediate incident response protocols with precision.
• Coordinate the dispatch of partner shipments and internal autonomous vehicle testing missions to ensure seamless operational flow.
• Troubleshoot mission-critical technical issues remotely, serving as the primary escalation point for complex fleet challenges.
• Communicate daily with cross-functional teams, including Product Development, Service Operations, and Product to resolve issues and support product improvements.
• Maintain comprehensive operational records and documentation to ensure strict compliance with safety and reporting requirements.
• Utilize advanced software and diagnostic tools to monitor, optimize, and resolve unexpected technical hurdles.
• Represent the company professionally while managing relationships with third-party partners and providing exceptional customer service.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level