Overnight Desk Agent

Omni Hotels & Resorts•Richmond, VA

1d•Onsite

About The Position

The Omni Richmond Hotel is looking for a dependable and detail-oriented individual to join our Front Office team as a Full-Time Night Auditor. The Night Auditor is responsible for reconciling all hotel cashier transactions; reviewing, organizing and compiling management reports on a timely basis and ensuring the accuracy of guest billings and city ledger transactions. In addition, this overnight position is also responsible for effectively communicating concerns and/or related issues to all levels of management and performing guest service agent duties as required, including check-in, check-out, switchboard operation and reservations.

Requirements

Excellent customer service and problem solving skills
Strong communication, computer and organizational skills
A professional business appearance, attitude, and performance
Prior guest service experience - preferably hotel front office experience
The flexibility to work a variety of shifts, including weekends and holidays.
Capable of working independently
Ability to stand for a minimum of 8 hours
Must be 18 years or older

Responsibilities

Preparation of daily reports and distribution as directed.
Accurately completing all Night Audit tasks, such as balancing daily postings and revenue
Handling Express checkouts ensuring their completion.
Ensure adequate communication the following morning to all necessary departments by communicating through “Wrap-Up” emails.
Understanding of all front office standards and assist in solving deficiencies.
To be thoroughly acquainted with all check-in and check-out procedures and policies.
To be a main liaison between guest and the hotel
Be familiar with emergency procedures and Alarm System in the PBX department.
Be familiar with all hotel rate plans and rate codes, understanding rate strategy when making rate changes for guests
Be familiar with all hotel amenities and facilities
Be actively engaged with our guests. Identify the needs of our guests and meet these needs, aiming to exceed expectations at every opportunity.